Part-Time Community Customer Service Officer

City of Darwin; Darwin; On-site; AUD 70,000 - 85,000; Part time

Benefits offered by this job

6 weeks annual leave pro-rata

15 days personal leave pro-rata

Job summary

City of Darwin is seeking a friendly, people-focused Customer Service Officer to join as a permanent part-time team member (0.5 FTE ≈ 18 hours per week) in early 2027. You will manage daily customer engagement through reception, phone and online inquiries, triage service requests, and process transactions across Council services.

You will be part of a dynamic team delivering timely and professional support, with a focus on impartial, courteous service and enabling residents to access a range of

Qualifications

• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
• Minimum of two (2) years' experience in a customer service environment.
• National Police Records Check
• Drivers licence C Class
• Generous leave - pro rata 6 weeks annual leave and 15 days personal leave.
• Real variety - reception, phones, payments, permits, complaints.

Responsibilities

• Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
• Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
• Process payments, permits and complaints efficiently and accurately.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
• Triaging incoming requests and supporting service request management.
• Treating every customer as an individual recognising their needs, characteristics and diversity.

Education

Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience

Job description

City of Darwin is seeking a friendly, people-focused Customer Service Officer to join as a permanent part-time team member (0.5 FTE ≈ 18 hours per week) in early 2027. You will manage daily customer engagement through reception, phone and online inquiries, triage service requests, and process transactions across Council services.

You will be part of a dynamic team delivering timely and professional support, with a focus on impartial, courteous service and enabling residents to access a range of