Part-Time Customer Service Champion - Erskine Park

Fletcher Building Limited; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Free on-site parking

Parental leave program

Staff discounts

Job summary

Stramit in New South Wales is seeking a customer-focused team member for our Erskine Park office. This part-time role supports trade and business customers by phone and email, ensuring a smooth end-to-end service experience.

Join a collaborative team, liaise with operations, scheduling, logistics and sales, and help maintain accurate records while building lasting customer relationships.

Qualifications

• Customer-centric with a positive, can-do attitude.
• Confident and professional communicator.
• Resilient and calm under pressure with competing priorities.
• Proactive, organised, and solution-focused.
• Able to work in rotating shift environment.

Responsibilities

• Deliver high-quality customer service to trade and business customers via phone and email.
• Liaise daily with internal departments such as operations, scheduling, logistics, and sales to resolve enquiries and issues.
• Coordinate information across teams to ensure smooth customer outcomes.
• Build strong customer relationships through clear communication and follow-through.
• Maintain accurate records and customer information.
• Contribute positively to a fast-paced, collaborative team environment.

Skills

Customer-centric attitude

Confident communicator

Resilient under pressure

Proactive & organised

Problem solving

Rotating shifts

Tools

Cisco

Citrix

Salesforce

Job description

Stramit in New South Wales is seeking a customer-focused team member for our Erskine Park office. This part-time role supports trade and business customers by phone and email, ensuring a smooth end-to-end service experience.

Join a collaborative team, liaise with operations, scheduling, logistics and sales, and help maintain accurate records while building lasting customer relationships.