Part-Time Customer Experience Pro | Empathy & Solutions

Kinetic; Gold Coast City; On-site; AUD 39,000 - 52,000; Part time

Job summary

Kinetic is seeking a Customer Experience Specialist in Molendinar for a part-time role. You will handle inbound and outbound calls, resolve issues, and ensure high customer satisfaction while upholding privacy and compliance requirements.

Key responsibilities include analyzing feedback, collaborating with internal teams to improve the customer journey, and maintaining core systems such as TIMS to meet KPIs and contractual obligations.

Qualifications

• Excellent communication and empathy in customer interactions.
• Ability to build and maintain strong customer relationships.
• Strong problem-solving and analytical skills to resolve issues.

Responsibilities

• Provide professional and empathetic customer service through inbound and outbound calls.
• Respond to stakeholder requests, disseminate information, and resolve issues or escalate as needed.
• Conduct assessments and investigations into customer complaints, adhering to contractual obligations.
• Identify trends in customer feedback and collaborate with internal teams to implement solutions.
• Manage and maintain core systems, including TIMS, and analyse data from ticketing systems.

Skills

Exceptional communication

Empathy

Relationship building

Detail-oriented

Problem solving

Analytical thinking

Proactive mindset

Tools

Salesforce

Resolve

TIMS

Job description

Kinetic is seeking a Customer Experience Specialist in Molendinar for a part-time role. You will handle inbound and outbound calls, resolve issues, and ensure high customer satisfaction while upholding privacy and compliance requirements.

Key responsibilities include analyzing feedback, collaborating with internal teams to improve the customer journey, and maintaining core systems such as TIMS to meet KPIs and contractual obligations.