Customer Solutions

Kinetic Education; Western Australia; Ibrido; AUD 33.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work from home

Descrizione del lavoro

Kinetic Education is seeking customer solutions professionals to support families through a remote role. You will handle high-volume calls regarding account queries, feedback, cancellations, and retention, while building strong relationships and ensuring an outstanding experience for students and parents.

With a focus on responsive emails and supportive coaching, the role offers training and development from day one in a fully remote setup, with options for full-time or part-time schedules and

Competenze

• Exceptional interpersonal skills and ability to build rapport over the phone.
• Experience in customer service in a fast-paced environment such as call centres, hospitality or retail.
• Ability to monitor, delegate, and respond to emails efficiently.

Mansioni

• Handling high volume inbound and outbound calls related to account queries, customer feedback, cancellations, and retention.
• Building lasting partnerships with families by understanding their needs and providing top-notch support.
• Training and development provided to set you up for success from day one!

Conoscenze

Customer service

Communication

Rapport building

Organization

Descrizione del lavoro

Are you ready to take your career to new heights from the comfort of your own home? Look no further! At Kinetic Education, we are pioneers in online learning with over 30 years of experience, and we are on the hunt for passionate customer service professionals to join our Customer Solutions team.

Why Kinetic Education?

Make a Difference: Use your customer service skills and passion for helping others to make a real impact on the lives of families.

World Leaders: We're proud to have a high customer and staff retention rate, and an impressive product review rating of 4.8. Join a team that sets the standard for online learning!

Innovative Education: Our expert team ensures our online program follows the Australian curriculum, delivering outstanding results. When extra help is needed, our online tutors work with students to boost their confidence and knowledge.

What to Expect in This Role:

As a valued member of our Customer Solutions team, you will support our families and ensure they receive the best possible experience. Your responsibilities will include:

Handling high volume inbound and outbound calls related to account queries, customer feedback, cancellations, and retention.

Building lasting partnerships with our families by understanding their needs and providing top-notch support.

Training and development provided to set you up for success from day one!

About You:

We're looking for someone who:

Has exceptional interpersonal skills and can quickly build rapport over the phone.

Can monitor, delegate, and respond to emails efficiently.

Has experience in customer service in a fast-paced environment e.g. call centre, hospitality or retail.

Can communicate confidently with parents about their child's learning progress.

Possesses strong organisational skills and attention to detail.

Shows commitment and loyalty, striving for excellence in all they do.

Holds a current Working with Children Check or is willing to obtain one.

And importantly, has a true passion for helping and supporting others.

Why Work with Us?

Supportive Remote Environment: Enjoy the flexibility of working from home while being part of a supportive team.

Full-time & Part-time remote positions available, commencing either December 7th or January 6th.

Working hours for this role are:

Full-time -> Monday to Friday, 10am - 6pm or 11am - 7pm AWST.

Part-time -> Monday to Friday, 2pm - 7pm AWST.

Please note that, due to the nature of the position, preference will be given to candidates located in Western Australia.