Community Services Administrator – Front Desk & Support

Workways; Traralgon; On-site; AUD 65,000 - 88,000; Full time

Benefits offered by this job

Salary packaging up to 15900

ADO days off

Employee assistance program

Private health insurance discounts

Lifestyle discounts

Supportive team

Learning & development

Job summary

Workways Australia is seeking an Administrator to provide high-level admin support at our Victoria site. You will be the first point of contact for participants and stakeholders, delivering superior customer service while maintaining confidentiality and attention to detail.

You will manage diary tasks, assist with digital services, help with resumes and job seeker profiles, arrange meetings, and refer clients to program staff. A relevant Office Administration qualification is preferred.

Qualifications

• Passion for community and connecting people to opportunities.
• Results driven but people focused in approach to work.
• Experience providing administrative support services.
• Strong interpersonal and communication skills with multiple stakeholders.
• Maintains professionalism, confidentiality and customer service standards.
• Proficient with Windows and MS Office suite.
• Ability to work autonomously and in a team.
• Familiar with working in a contractually compliant environment.
• Relevant Office Administration qualification or equivalent experience.
• Holder of a current driver license and willingness to obtain Police Check and Working with Children Card.

Responsibilities

• Answer customer enquiries promptly and professionally.
• Assist Digital Services participants; refer to Employment Coach if needed.
• Help customers with open access computers, their job seeker profile, resumes and job applications.
• Refer customers to appropriate staff or external organisations.
• Contribute to team objectives.
• Provide full admin and clerical support for site staff.
• Manage diaries and coordinate meetings with Site Manager.
• Arrange meetings, workshops and related events.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Office Administration qualification

Tools

MS Office

Job description

Workways Australia is seeking an Administrator to provide high-level admin support at our Victoria site. You will be the first point of contact for participants and stakeholders, delivering superior customer service while maintaining confidentiality and attention to detail.

You will manage diary tasks, assist with digital services, help with resumes and job seeker profiles, arrange meetings, and refer clients to program staff. A relevant Office Administration qualification is preferred.