Part-Time Client Experience & Admin Coordinator

ODE Dermatology; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Job summary

DOCTOR SHAMMI in Fitzroy is seeking a casual Administration & Client Experience Member to support reception, bookings and client communications in a dermatology clinic that blends clinical care with technology.

The role emphasizes attention to detail, warmth and professionalism, with responsibilities across scheduling, payments and customer enquiries in a busy premium-service environment.

Qualifications

• Experience in front-desk or client-facing roles.
• Attention to detail and professionalism.
• Experience in medical/dermatology or premium service environment is advantageous.

Responsibilities

• Booking client appointments via telephone and email.
• Managing appointment changes, rescheduling and cancellations.
• Collecting client information and ensuring it is recorded and stored securely.
• Collecting client deposits, payments and relevant images.
• Applying clinic policies and procedures, including managing late arrivals and fees.
• Responding to client enquiries via email and telephone.
• Following up on enquiries that require further investigation.
• Assisting clients with retail product enquiries and purchases.
• Processing and reconciling transactions.
• Using our medical practice management software and internal systems.
• Supporting day-to-day operation of the clinic and assisting colleagues.

Skills

Customer service

Data entry

Phone support

Cash handling

Tools

Practice management software

MS Outlook

Job description

DOCTOR SHAMMI in Fitzroy is seeking a casual Administration & Client Experience Member to support reception, bookings and client communications in a dermatology clinic that blends clinical care with technology.

The role emphasizes attention to detail, warmth and professionalism, with responsibilities across scheduling, payments and customer enquiries in a busy premium-service environment.