Medical receptionist

Renaissance Dermatology Pty Ltd; Melbourne; Presencial; AUD 36.000 - 44.000; A tiempo parcial

Descripción de la vacante

Renaissance Dermatology Pty Ltd is seeking a friendly Medical Receptionist to join our Doncaster clinic on a casual basis, with a planned transition to permanent part-time within 3–6 months. You will be the first point of contact, providing warm patient-centered service while handling bookings, payments and records in a fast-paced dermatology setting.

The role involves managing appointments, Medicare claims, referrals, and supporting the clinical team in a busy clinic environment.

Formación

• Experience in medical reception or healthcare administration.
• Warm, approachable and patient-focused demeanor.
• Highly organised with excellent attention to detail and ability to prioritise tasks.
• Confident communicating with patients in person and on the phone.
• Professional, reliable and well-presented.
• Ability to maintain confidentiality and handle sensitive information.

Responsabilidades

• Welcoming patients with warm, professional service and directing calls to staff.
• Answering and managing incoming phone calls and patient enquiries.
• Managing patient appointments and scheduling, including bookings and rescheduling.
• Processing patient payments and Medicare claims.
• Managing referrals and ensuring required documentation is in place.
• Sending appointment confirmations and reminders.
• Maintaining accurate patient information and records with privacy compliance.
• Liaising with doctors, nurses and the clinical team.
• Supporting reception and administrative duties and following booking guidelines.

Conocimientos

Patient-focused

Organised

Communication

Professionalism

Confidentiality

Casual flexibility

MS Office

Zedmed

Herramientas

Microsoft Office

Zedmed

Descripción del empleo

Renaissance Dermatology Pty Ltd – Doncaster VIC

Renaissance Dermatology Pty Ltd is seeking a friendly Medical Receptionist to join our team in Doncaster on a casual basis, with a planned transition to permanent part-time employment within 3–6 months by mutual agreement. Based in Doncaster, VIC 3108, this role is fundamental to the smooth operation of our dermatology practice. As a Medical Receptionist, you will be the first point of contact for our patients, providing exceptional customer service whilst managing administrative tasks that are essential to our clinic's daily operations. This position offers flexibility whilst contributing meaningfully to the healthcare experience we deliver to our patients.

What you'll be doing

Welcoming patients and providing warm, professional customer service, and directing calls to appropriate staff members

Answering and managing incoming phone calls and patient enquiries

Managing patient appointments and scheduling, including booking, confirming and rescheduling consultations

Processing patient payments and Medicare claims

Managing referrals and ensuring required documentation is in place

Sending appointment confirmations and reminders

Maintaining accurate patient information and records in compliance with privacy legislation

Liaising with doctors, nurses and other members of the clinical team

Managing day-to-day reception and administrative duties

Following practice policies, procedures and booking guidelines

Processing patient registrations and maintaining accurate medical records

Supporting the 2IC/Practice Manager and wider team with administrative tasks as required

What we're looking for

Experienced in medical reception or healthcare administration

Warm, approachable and genuinely patient-focused

Highly organised with excellent attention to detail with the ability to prioritise multiple tasks

Confident communicating with patients both in person and over the phone

Professional, reliable and well presented with a professional demeanour

Comfortable working in a fast-paced environment while maintaining accuracy

Able to prioritise tasks and remain calm under pressure

A strong team player who is willing to support colleagues

Ability to maintain confidentiality and handle sensitive patient information appropriately

Able to maintain a high level of confidentiality and professionalism

Flexibility to work as a casual team member with varying shift patterns

Proficiency in using microsoft office and Zedmed (PREFERRED)

What we offer

We offer a casual position that provides flexibility around your schedule, making it ideal if you're seeking work that adapts to your lifestyle. You will be part of a professional healthcare team in a well-established dermatology practice. The role provides an opportunity to develop your skills in medical administration within a supportive clinical environment. Working at Renaissance Dermatology allows you to gain valuable experience in the healthcare sector and contribute to positive patient outcomes.

About us

Renaissance Dermatology Pty Ltd is a boutique dermatology practice located in Doncaster, serving the local community with specialised skin care and dermatological treatments. Our practice is committed to delivering high-quality, patient-centred care in a professional and welcoming environment. We pride ourselves on our team's dedication to excellence and our focus on providing the best possible experience for every patient who walks through our doors.