Part-Time Client Care & Admin Coordinator — Grow with Us

Sonova; Sydney; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Full training provided

Long weekends each week

Job summary

Neurosensory is seeking a Client Care Representative to support our Wahroonga clinic and Sydney network of hearing clinics. You’ll be the welcoming face of the clinic, assisting clients on their hearing health journey and working with a supportive team.

Training is provided and the role offers a healthy work-life balance. This permanent part-time position runs Monday to Thursday from 8:30am to 5:00pm, with long weekends each week as part of the schedule.

Qualifications

• A passion for delivering an amazing client experience.
• Excellent verbal and written communication skills and lots of patience.
• Demonstrated experience working within a team environment.
• Demonstrated judgement and advanced skills in the delivery of administrative services.
• Excellent problem solving skills.

Responsibilities

• Manage the appointment schedule for audiologists, including setting and rescheduling.
• Greet clients and update client records.
• Assist with client and doctor enquiries.
• Answer clinic phone calls and emails.
• Provide basic troubleshooting and servicing for hearing devices.
• Accurate billing of appointments.
• Other general office duties.

Skills

Client experience

Verbal & written communication

Team environment

Administrative services

Problem solving

Job description

Neurosensory is seeking a Client Care Representative to support our Wahroonga clinic and Sydney network of hearing clinics. You’ll be the welcoming face of the clinic, assisting clients on their hearing health journey and working with a supportive team.

Training is provided and the role offers a healthy work-life balance. This permanent part-time position runs Monday to Thursday from 8:30am to 5:00pm, with long weekends each week as part of the schedule.