Customer Banking Specialist - Shepparton (52Hrs/Fortnight)

Commonwealth Bank; Melbourne; On-site; AUD 42,000 - 52,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist at our Shepparton branch on a part-time basis. The role involves delivering exceptional service, helping customers use in-branch technology and digital options, and referring to specialists as needed.

You will work closely with the Branch Manager and colleagues in a rotating roster to cover operating hours; a strong focus on customer outcomes and community engagement is expected.

Qualifications

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Refer customers to specialists for more complex needs.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Job description

We are looking for a Customer Banking Specialist to join our Shepparton branch on a part-time basis.

Please note this is a rotating roster so please ensure you are available to cover the following schedule:

Rotating roster: 52hrs per fortnight with every second Thursday off

Week 1: 29hrs

Monday: 9:00am - 4:15pm

Tuesday: 10:30am - 4:00pm

Wednesday: 10:30am - 4:00pm

Thursday: 9:30am - 4:00pm

Friday: 9:30am - 4:15pm

Week 2: 23hrs

Monday: 9:00am - 4:15pm

Tuesday: 10:30am - 4:00pm

Wednesday: 10:30am - 4:00pm

Thursday: non-work day

Friday: 9:30am - 4:15pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Advertising End Date: 20/10/2026