Part-Time Banking Customer Advocate - Chinatown

Commonwealth Bank; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank in Sydney's Chinatown is seeking a Customer Service Representative to respond to customers' transactional banking needs and deliver a seamless service.

This part-time role covers 18 hours per week with predetermined rosters, requiring strong communication and a genuine passion for helping customers.

Mandarin or Cantonese language skills are highly desirable; you will guide customers to digital banking options and ensure compliance with bank procedures.

Qualifications

• Entry-level position in retail banking is available.
• Must be able to ask questions and direct customers to appropriate team.
• Mandarin/Cantonese language skills are desirable.

Responsibilities

• Respond to customers' transactional banking needs with a seamless experience.
• Process deposits, withdrawals, bank cheques, transfers & CommFX.
• Assist with Cash/ATM procedures.
• Educate customers on in-branch technology and digital banking options.
• Adhere to processes and risk culture, reconciling transactions.

Skills

Customer service

Communication

Job description

Commonwealth Bank in Sydney's Chinatown is seeking a Customer Service Representative to respond to customers' transactional banking needs and deliver a seamless service.

This part-time role covers 18 hours per week with predetermined rosters, requiring strong communication and a genuine passion for helping customers.

Mandarin or Cantonese language skills are highly desirable; you will guide customers to digital banking options and ensure compliance with bank procedures.