Customer Service Representative - Chinatown

CommBank; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

CommBank Chinatown Branch is seeking a Customer Service Representative to deliver a warm, efficient service to customers across transactions and digital channels. This entry-level position currently offers an 18-hour per week roster.

The role involves handling deposits, withdrawals, cheques, transfers and in-branch technology guidance, while upholding our risk culture and branch procedures. Mandarin/Cantonese language skills are highly desirable.

Qualifications

• Entry-level position in Banking with focus on customer service.
• Excellent communication and interpersonal skills.
• Desirable bilingual ability in Mandarin or Cantonese.

Responsibilities

• Respond to customers' transactional banking needs with a seamless experience.
• Process deposits, withdrawals, bank cheques, transfers and CommFX.
• Assist with Cash/ATM procedures.
• Educate customers on in-branch technology and digital banking options.
• Adhere to processes and risk controls while reconciling transactions.

Skills

Customer service

Communication skills

Mandarin Cantonese

Job description

Customer Service Representative - Chinatown

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (18 hours per week):

• Monday:9.30am - 4.00pm
• Tuesday: OFF
• Thursday:9.30am - 4.00pm
• Friday:OFF

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Chinatown Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Mandarin / Cantonese language skills highly desirable

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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