Part-Time Banking Customer Advisor

Westpac; Springwood; On-site; AUD 28,000 - 34,000; Part time

Benefits offered by this job

Special offers on banking products and

Discounts from top brands

Leave options including Culture, Well-

Tailored learning and development

Job summary

Westpac, St George’s Springwood branch in Springwood, NSW, is seeking a Customer Service Advisor to welcome customers and engage in conversations to tailor banking solutions. The role combines in-person and phone support to help customers achieve their financial goals.

The part-time position runs 9am–2pm, Monday to Friday, with training and potential career development within a supportive branch network.

Qualifications

• Customer service and sales experience, ideally in a customer-facing or phone-based role with targets.
• Resilience to stay calm and composed while handling challenging situations.
• Comfortable working toward sales/referral targets and calling customers.
• Numerical capability with proficiency in cash handling and completing financial transactions.
• The will to learn and adapt to new banking procedures and technologies.

Responsibilities

• Welcome customers to the branch and engage in conversations to uncover needs and provide tailored banking solutions.
• Assist customers in person and over the phone using product knowledge.
• Refer customers to specialist Banking teams when necessary.
• Support customers in achieving their financial goals through accurate transactions.
• Work 9am–2pm, 25 hours per week, across Mon–Fri at the Springwood branch.

Skills

Customer service

Sales

Resilience

Phone-based experience

Target-driven

Cash handling

Job description

Westpac, St George’s Springwood branch in Springwood, NSW, is seeking a Customer Service Advisor to welcome customers and engage in conversations to tailor banking solutions. The role combines in-person and phone support to help customers achieve their financial goals.

The part-time position runs 9am–2pm, Monday to Friday, with training and potential career development within a supportive branch network.