Part-Time Banking Customer Advocate Mon-Wed

St.George; Bowral; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Special offers on banking products

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteer opportunities

Job summary

St.George is seeking a Customer Service Officer for a branch-based, part-time role in Bowral. You'll be the first point of contact, helping customers with everyday banking needs across Mon-Wed, 8:30am–4:30pm, 22.5 hours per week.

You’ll promote our digital banking tools, balance cash and transactions, and refer to Home Loans or Business Banking specialists as needed. Comprehensive training is provided to support your growth within the bank.

Qualifications

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Adaptability: a will to learn and adapt to new banking procedures and technologies
• Resilience: ability to remain calm and composed whilst handling challenging situations
• No banking experience? Training provided on banking products and services

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

Skills

Customer service experience

Numerical skills

Energetic personality

Resilience

Adaptability

Tools

Online banking platforms

Mobile banking app

Job description

St.George is seeking a Customer Service Officer for a branch-based, part-time role in Bowral. You'll be the first point of contact, helping customers with everyday banking needs across Mon-Wed, 8:30am–4:30pm, 22.5 hours per week.

You’ll promote our digital banking tools, balance cash and transactions, and refer to Home Loans or Business Banking specialists as needed. Comprehensive training is provided to support your growth within the bank.