Part-Time Aged Care Client Services Coordinator

The Human Equation; Fairfield; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Human Equation is seeking a Client Services Officer to be the welcoming first contact for clients and representatives in a part-time capacity. You will manage the client journey end-to-end, from initial enquiry and intake through ongoing service administration and offboarding, while handling MAC referrals and documentation for volunteer visits.

You will have 3+ years of administrative experience, strong customer service skills, and be proficient with Microsoft tools and CRMs.

Qualifications

• Minimum 3 years of experience as an administrator.
• Excellent customer service and empathetic communication.
• Technically proficient with Microsoft tools and CRMs.
• Fast, accurate data entry skills.
• Great team player and collaborative spirit.

Responsibilities

• Manage client journey from enquiry to intake and ongoing service administration.
• Monitor MAC portal daily; process referrals and initial assessments.
• Prepare client service agreements and information packs; coordinate documentation for visits.
• Maintain accurate client databases and CRM records with timely follow-ups.
• Respond to phone and email enquiries with empathy and prompt service changes.

Skills

Administrative experience

Customer service

CRM software

Microsoft Office

Team player

Education

Business or administration qualifications

Tools

CRM software

Microsoft Office

Job description

The Human Equation is seeking a Client Services Officer to be the welcoming first contact for clients and representatives in a part-time capacity. You will manage the client journey end-to-end, from initial enquiry and intake through ongoing service administration and offboarding, while handling MAC referrals and documentation for volunteer visits.

You will have 3+ years of administrative experience, strong customer service skills, and be proficient with Microsoft tools and CRMs.