Parramatta Store Manager - Fast-Casual Ops & Growth

Banker And Kothari Pty Ltd Atf Banker Family Trust T/A Mad Mex Parramatta; Sydney; On-site; AUD 80,000 - 85,000; Full time

Job summary

Banker and Kothari Pty Ltd ATF Banker Family Trust T/A Mad Mex Parramatta is seeking a Retail Manager to lead day-to-day operations, drive sales, and maintain service, quality and cost control for dine-in, takeaway and online delivery channels.

The role requires a Diploma or higher, 1–2 years in a fast-paced service setting, strong leadership, budgeting, rostering, and food-safety knowledge. NSW Food Safety Supervisor certification is highly regarded.

Qualifications

• Diploma (or higher) in Business, Retail Management, Hospitality Management, or a related field.
• Minimum 1–2 years of experience in a retail, quick-service restaurant, or fast-paced service management role.
• Strong leadership and team management capabilities in a high-volume environment.
• Proven ability to manage budgets, control costs, and drive sales performance.
• Sound knowledge of inventory control, purchasing, rostering, and retail operations.
• Working knowledge of food safety and WHS requirements; NSW Food Safety Supervisor certificate (or willingness to obtain one) is highly regarded.
• Excellent communication, problem-solving, and organisational skills.
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
• Rights to work

Responsibilities

• Organise, manage, and control the day-to-day operations of the store, ensuring efficient service across dine-in, takeaway, and online delivery orders, product consistency, and adherence to Mad Mex brand standards.
• Determine product mix, stock levels, and service standards to suit local trading patterns, including weekday lunch peaks, evening and weekend trade, and higher-volume periods.
• Formulate and implement purchasing procedures, place orders with approved suppliers, and monitor inventory and stock rotation to minimise wastage and optimise food cost.
• Implement local marketing and promotional activities in line with Mad Mex national campaigns and contribute to pricing and menu decisions within franchisor guidelines to grow sales and attract new customers.
• Oversee customer service standards, manage escalated customer enquiries and complaints, and coordinate catering and large group orders to ensure a high standard of customer satisfaction.
• Prepare and manage the store budget, monitor financial performance, analyse sales data, and implement strategies to achieve revenue and profitability targets, including labour cost control and sales forecasting.
• Maintain accurate records of stock levels, sales, cash handling and financial transactions through the store’s POS system, and prepare regular trading and performance reports for the business owners.
• Control the selection, recruitment, training, supervision, and rostering of staff, ensuring adequate staffing levels across all trading periods, and lead, motivate, and develop team members through performance management and ongoing training.
• Ensure compliance with work health and safety (WHS) regulations, NSW food safety requirements, and company operational policies, including cleanliness, hygiene, and food handling standards.
• Liaise with suppliers, the franchisor, and other stakeholders to ensure smooth business operations, and identify opportunities for operational improvement and business growth.

Skills

Leadership

Budgeting

Inventory control

Purchasing

Staff rostering

Food safety

Customer service

WHS compliance

Communication

Education

Diploma in Business

Retail Management

Hospitality Management

Tools

POS system

Job description

Banker and Kothari Pty Ltd ATF Banker Family Trust T/A Mad Mex Parramatta is seeking a Retail Manager to lead day-to-day operations, drive sales, and maintain service, quality and cost control for dine-in, takeaway and online delivery channels.

The role requires a Diploma or higher, 1–2 years in a fast-paced service setting, strong leadership, budgeting, rostering, and food-safety knowledge. NSW Food Safety Supervisor certification is highly regarded.