Park & Resort Manager – Lead Guest Experience & Ops

My NRMA; Bulahdelah; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel discounts

NRMA membership

Insurance discounts

Flexible benefits

Career progression

Job summary

My NRMA is seeking a qualified leader to oversee park operations at Worimi Country, Worimi region. The role focuses on guest experience, safety and financial performance, with responsibility for onsite team leadership, asset maintenance and stakeholder relations.

You will drive standards, risk management and continuous improvement across the park’s day-to-day activities, ensuring high-quality guest experiences while advancing commercial outcomes.

Qualifications

• Proven experience in park, hospitality or accommodation operations.
• Leadership experience managing frontline teams.
• Strong focus on safety, standards and guest satisfaction.
• Confidence working with budgets, reporting and commercial outcomes.
• Ability to build effective relationships with internal and external stakeholders.

Responsibilities

• Overall park operations and guest experience.
• Leadership of the onsite team.
• Safety, compliance and risk.
• Financial performance and reporting.
• Relationships with key partners and stakeholders.
• Asset presentation and maintenance.
• Continuous improvement and project work.

Skills

Leadership experience

Guest experience focus

Budgeting and reporting

Stakeholder relationships

Safety compliance

Job description

My NRMA is seeking a qualified leader to oversee park operations at Worimi Country, Worimi region. The role focuses on guest experience, safety and financial performance, with responsibility for onsite team leadership, asset maintenance and stakeholder relations.

You will drive standards, risk management and continuous improvement across the park’s day-to-day activities, ensuring high-quality guest experiences while advancing commercial outcomes.