Palliative Care Officer

UnitingCare Queensland; Brisbane; Hybrid; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

Parental leave

Diversity leave

Career development

Job summary

BlueCare is seeking a Palliative Care Officer to support in-home palliative services across Queensland with a 12-month term. You will work within our state-wide team to coordinate client care, schedule services, and act as a key point of contact for clients and carers.

You will liaise with clinical staff, adapt to funding models, and contribute to high-quality, compassionate care. This role offers hybrid working arrangements and opportunities for professional growth.

Qualifications

• Certificate III qualification or higher in a Health Administration, Community Service or related discipline or equivalent experience.
• Experience in coordinating teams, customer service and problem solving in a multidisciplinary setting.
• Ability to liaise with clinical staff for coordinated care and exercise professional judgment.
• Ability to understand complex customer needs and ensure appropriate services.
• Experience with complex funding models and compliance with guidelines and contracts.
• Strong interpersonal and written communication skills, with good computer literacy.
• Excellent time management in a fast-paced environment.

Responsibilities

• Accept referrals and engage with clients promptly.
• Schedule all Palliative Care services.
• Provide first point of contact/concierge services to clients and carers.
• Respond to inquiries and escalate when needed.
• Maintain effective communication with health professionals for rapid referrals.
• Engage with communities to identify client needs.

Skills

Health admin

Customer service

Problem solving

Multidisciplinary collaboration

Clinical liaison

Funding/compliance understanding

Interpersonal & written communication

Time management

Education

Certificate III or higher in Health Admin / Community Service

Job description

• Employment terms: 12 month fixed term full time
• Location: Caboolture/Alexandra Hill with hybrid working arrangements
• Remuneration: $40.58 - $43.52 p/h + Super + Not for Profit Salary Packaging benefits

Make a meaningful difference with BlueCare

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our big-hearted BlueCare team, as aPalliative Care Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in our State-wide Palliative Care team

BlueCare’s Palliative Care services operates at a state-wide level and we are expanding the capacity and capability of our team, allowing us to deliver more services across Queensland particularly in regional & remote locations. This is your opportunity to be part of something unique. Join our team in this incredible opportunity of Palliative Care Offer.

Reporting to the Palliative Care Manger, the role will work in conjunction with the relevant community neighbourhood and is an essential role for the distribution of seamless palliative care specific services, ensuring the delivery of high quality bespoke in-home care to clients and carers through current and future Government funding models. Additionally, you work in a variety of areas including, but not limited to:

• Accept internal and external referrals for Palliative Care services and engage with client in a timely manner.
• Responsible for the scheduling of all Palliative Care services.
• Provide professional first point of contact/concierge services to clients and carers ensuring clients individual needs and preferences are adhered to.
• Respond to client and carer enquiries and elevate to relevant neighbourhood or allied health professionals where required.
• Maintain effective communication and problem-solving skills ensuring effective and rapid referral to other health care professionals including Palliative Care consultants, nursing and allied health teams.
• Engage effectively with community neighbourhoods and or Specialised Services – State-wide contacts in the identification of additional client needs

What makes a difference for us?

We provide ongoing training and support to the successful individual around our systems, program and engagement requirements. You will be supported by leaders directly within the Palliative Care Program to provide holistic support in the role. If you possess the following skills, it will certainly give you a head start in the role.

• Certificate III qualification or higher in a Health Administration, Community Service or other relevant discipline or equivalent community sector experience.
• Demonstrated experience in connecting teams, customer service and problem solving within a multidisciplinary team.
• Demonstrated ability to liaise with clinical staff to provide co-ordinated care and exercise professional judgment within prescribed areas.
• Demonstrated ability to understand the complex needs of customers and to ensure they receive the services appropriate for their family circumstances.
• Demonstrated experience in dealing with complex funding models and compliance with stated guidelines and contractual obligations within, as set by the relevant Government Departments.
• Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills (e.g., Microsoft Office Suite).
• Great time-management skills with an ability to prioritise your workload in a fast-paced environment.

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital,you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.