Pallet Controller

DHL Supply Chain; Sydney; On-site; Confidential; Full time

Benefits offered by this job

World-class training and development

Annual bonus opportunities

Employee recognition programs

Go Teach volunteering program

Go Help volunteering program

Go Green volunteering program

Perkbox access

Job summary

DHL Supply Chain Australia is seeking a Pallet Controller at Horsley Park to ensure accurate pallet movements and reconciliation across our operation. You will monitor movements, investigate discrepancies, and support compliance with customer pallet management requirements while working with operations, transport providers, customers and pallet suppliers to minimise losses and drive efficiency.

This role requires 3–5 years in pallet control or logistics administration, strong analytical skills,

Qualifications

• Minimum 3 to 5 years' experience in pallet control, inventory control, or similar logistics administration role.
• Experience within a warehouse, transport, or logistics environment.
• Strong reconciliation and analytical skills with a high attention to detail.
• Proven ability to investigate discrepancies and drive resolutions through to completion.
• Strong organisational and time management skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently while collaborating effectively across multiple operational teams.
• Self motivation, initiative, and a continuous improvement mindset.

Responsibilities

• Ensure all pallet movements are accurately recorded and supported by correct pallet documentation within relevant pallet management systems.
• Manage pallet account reconciliation activities and investigate discrepancies, pallet losses, or unprocessed dockets.
• Monitor pallet balances and maintain account integrity across the operation.
• Liaise with operational teams, transport providers, customers, and pallet suppliers to resolve pallet issues and discrepancies.
• Review and validate pallet hire invoices, actively identifying opportunities to reduce pallet hire costs and losses.
• Prepare and submit accurate reconciliation reports within required timeframes.
• Support compliance with customer pallet management requirements and pallet control processes.
• Train and support site personnel on pallet control procedures, systems, and best practices.
• Contribute to continuous improvement initiatives that enhance pallet visibility, accuracy, and operational efficiency.

Skills

Pallet control

Inventory control

Logistics administration

Analytical skills

Excel proficiency

Stakeholder management

Communication

Time management

Independent worker

Continuous improvement mindset

Team collaboration

Tools

Microsoft Excel

Job description

When you work with us, you'll find that we deliver results without compromising on respect. We value each other's differences while recognising individual strengths.

We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

At DHL Supply Chain Australia, there's more to a role than the work we do. Whatever your role, we never forget that you make us who we are. We work hard to ensure a career with DHL is as rewarding and successful as possible.

Join a supportive work environment where you'll have the tools, training, and opportunities you need to grow and succeed.

DHL Supply Chain Australia is a Great Place to Work® certified company.

In This Role

As a Pallet Controller, you will play a critical role in ensuring accurate pallet management and reconciliation across our Horsley Park operation.

You will be responsible for monitoring pallet movements, investigating discrepancies, maintaining pallet account integrity, and supporting compliance with customer and pallet management requirements.

Working closely with operational teams, transport providers, customers, and pallet suppliers, you will help minimise pallet losses, control costs, and support the efficient flow of pallets throughout the supply chain. This role is key to maintaining accurate records, resolving pallet issues, and driving continuous improvement across pallet management processes.

Key Responsibilities

• Ensure all pallet movements are accurately recorded and supported by correct pallet documentation within relevant pallet management systems


• Manage pallet account reconciliation activities and investigate any discrepancies, pallet losses, or unprocessed dockets


• Monitor pallet balances and maintain account integrity across the operation


• Liaise with operational teams, transport providers, customers, and pallet suppliers to resolve pallet issues and discrepancies


• Review and validate pallet hire invoices, actively identifying opportunities to reduce pallet hire costs and losses


• Prepare and submit accurate reconciliation reports within required timeframes


• Support compliance with customer pallet management requirements and pallet control processes


• Train and support site personnel on pallet control procedures, systems, and best practices


• Contribute to continuous improvement initiatives that enhance pallet visibility, accuracy, and operational efficiency

You Will Bring

• Minimum 3 to 5 years' experience in a pallet control, inventory control, or similar logistics administration role


• Experience within a warehouse, transport, or logistics environment


• Strong reconciliation and analytical skills with a high attention to detail


• Intermediate Microsoft Office skills, particularly Excel, with the ability to learn new systems quickly


• Proven ability to investigate discrepancies and drive resolutions through to completion


• Strong organisational and time management skills


• Excellent communication and stakeholder management skills


• Ability to work independently while collaborating effectively across multiple operational teams


• Self motivation, initiative, and a continuous improvement mindset


• Resilience and the ability to thrive in a fast paced environment

Find Your Place at DHL Supply Chain

By joining DHL Supply Chain, you're joining a global leader in logistics that offers endless opportunities for growth and development.

We're proud of our supportive and inclusive culture where employees are empowered with the tools, training, and opportunities needed to succeed.

In addition, we offer:

• World-class training and development programs


• Annual bonus opportunities and merit reviews


• Employee recognition programs, including Employee of the Month and Employee of the Year


• Volunteering opportunities through our Go Teach, Go Help, and Go Green programs


• Access to Perkbox and a variety of employee discounts


• A safe, supportive, and team-focused work environment

We are committed to equal opportunity and reject all forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.