Overnight Guest Experience Specialist

Oaks Hotels, Resorts & Suites; Gold Coast City; On-site; AUD 32,000 - 35,000; Part time

Benefits offered by this job

Career growth

Hotel deals

Global hotel perks

Retail discounts

Wellness support

Parental leave

Birthday leave

Job summary

Oaks Gold Coast Calypso Plaza Suites is seeking a part-time Night Caretaker to deliver exceptional guest service while maintaining a secure and welcoming environment overnight. You will be the main point of contact for guests, handling late arrivals, check-ins, and inquiries, and ensuring presentation and safety throughout the night.

The role combines guest services, front office support and property monitoring with a focus on confidentiality and professional conduct.

Qualifications

• Experience in hotel operations or guest-facing roles.
• Excellent communication and interpersonal skills.
• Strong computer literacy and reservation systems.
• Willing to work overnight, weekends and public holidays.
• Polished presentation and professionalism.
• Ability to handle multiple priorities during overnight operations.

Responsibilities

• Provide a warm and professional welcome to guests during overnight hours.
• Manage late arrivals, departures and guest enquiries with clear communication.
• Process reservations, check-ins/check-outs and guest account transactions with confidentiality.
• Monitor the property at night ensuring security, cleanliness and presentation.
• Carry out housekeeping and cleaning tasks in common areas.
• Respond to guest requests and emergencies to ensure a safe experience.
• Complete nightly tasks and reporting within required timeframes.
• Report maintenance, safety or operational issues identified during the shift.

Skills

Guest service

Communication

Computer skills

Attention to detail

Overnight shifts

Tools

PMS software

Job description

Oaks Gold Coast Calypso Plaza Suites is seeking a part-time Night Caretaker to deliver exceptional guest service while maintaining a secure and welcoming environment overnight. You will be the main point of contact for guests, handling late arrivals, check-ins, and inquiries, and ensuring presentation and safety throughout the night.

The role combines guest services, front office support and property monitoring with a focus on confidentiality and professional conduct.