Overnight Guest Experience Concierge

Minor Hotels

City of Brisbane

On-site

AUD 30,000 - 39,000

Full time

8 days ago

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Benefits offered by this job

Accommodation discounts 50%

Friend and family discount 20%

Birthday and study leave

Educational financial support

Retail discounts

Experiences discounts

Furniture discounts

The Coffee Club VIP membership 50% off

Wellbeing programs

Wellness retreat access

Job summary

Oaks Brisbane on Felix Suites in Brisbane is seeking a Full Time Night Guest Service Agent who delivers warm, personal service and memorable experiences. You’ll welcome guests, manage check-ins/outs, and guide them with local tips while maintaining a professional, friendly presence.

The role requires hospitality experience, clear communication, proactive problem solving, and a polished appearance. Weekend and holiday shifts are part of a dynamic schedule; you’ll work with warmth, efficiency, and

Qualifications

Experience in hotel, hospitality or customer-facing environment.
Clear and effective communication across channels.
Proactive, positive approach to guest needs and issues.
Polished, professional presentation reflecting brand standards.
Willingness to work weekends, public holidays and varying shifts.

Responsibilities

Greet guests warmly on arrival and manage check-in/check-out efficiently.
Maintain courteous communication across in-person, phone and email channels.
Process reservations and special requests with accuracy using PMS.
Be the primary contact for guests, offering prompt assistance and local recommendations.