Overnight Guest Services & Security Specialist

Minor Hotels; Gold Coast City; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Support

Job summary

Oaks Gold Coast Calypso Plaza Suites is seeking a part-time Night Caretaker to ensure exceptional guest service and a safe, welcoming environment during the night. You will be the primary contact for guests overnight, balancing front office support, service delivery and property monitoring to maintain presentation and security.

The role requires a proactive, detail‑oriented professional comfortable with late-hour shifts, and a commitment to overnight, weekend and public holiday coverage.

Qualifications

• Demonstrated background in hotel operations, hospitality, customer service or a similar guest-facing environment.
• Exceptional communication and interpersonal skills, with the ability to remain professional and composed when handling guest enquiries and concerns.
• Strong computer literacy and the ability to learn and utilise property management and reservation systems effectively.
• A proactive and service-focused approach, with a commitment to delivering outstanding guest experiences and resolving issues efficiently.
• High attention to detail and the ability to work independently while managing multiple priorities during overnight operations.
• Maintains a polished and professional presentation and is fully committed to working overnight, weekend and public holiday shifts as required

Responsibilities

• Provide a warm and professional welcome to guests, managing late arrivals, departures and guest enquiries throughout the overnight period.
• Maintain clear and courteous communication with guests, colleagues and stakeholders, providing prompt assistance and resolving issues efficiently.
• Accurately process reservations, check-ins, check-outs and guest account transactions while ensuring strict confidentiality of guest information.
• Monitor the property throughout the night, maintaining security, cleanliness and presentation standards across designated areas.
• Carrying out general housekeeping and cleaning tasks in common areas.
• Respond proactively to guest requests, concerns and emergencies, ensuring a safe and positive guest experience at all times.
• Complete nightly operational tasks, reporting requirements and administrative duties accurately and within required timeframes.
• Reporting any maintenance, safety, or operational issues identified during the shift

Skills

Hotel operations

Customer service

Communication skills

Computer literacy

Multitasking overnight

Tools

Property management systems

Reservation systems

Job description

Oaks Gold Coast Calypso Plaza Suites is seeking a part-time Night Caretaker to ensure exceptional guest service and a safe, welcoming environment during the night. You will be the primary contact for guests overnight, balancing front office support, service delivery and property monitoring to maintain presentation and security.

The role requires a proactive, detail‑oriented professional comfortable with late-hour shifts, and a commitment to overnight, weekend and public holiday coverage.