Overnight Guest Experience Specialist

Pullman; Adelaide; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discount

Duty meal

Laundered uniform

Learn your Way Academy

Career growth opportunities

Job summary

Pullman Adelaide is seeking dedicated team members to welcome guests during overnight hours, combining exceptional service with operational support for a seamless overnight experience. The role spans guest reception, luggage handling, valet parking, and in-room dining duties, with housekeeping tasks as needed.

The position emphasizes independent work, safety, and strong communication, with a focus on ensuring guest satisfaction during the night shift and contributing to a smooth 24/7 operation.

Qualifications

• Minimum 6 months experience in a similar hospitality or customer service environment.
• Excellent English communication skills.
• Computer literacy with familiarity in PMS systems (desirable).
• Valid Full Driver’s License (desirable).
• RSA certification; RP highly regarded.
• First Aid & CPR certification (desirable).

Responsibilities

• Service and clean public areas and guest rooms as required.
• Audit vacant inspected rooms.
• Welcome and assist guests at the entrance.
• Handle guest baggage to and from rooms.
• Coordinate guest and uniform dry-cleaning services.
• Drive passenger vehicles and manage valet parking charges and key storage.
• Prepare and cook overnight menu orders; deliver in-room dining and provide waiting duties.
• Update digital screens with daily hotel activities; enter wake-up calls and update reports; assist with loyalty points reporting.

Skills

Fluent English

Computer literacy

Driver’s license

RSA certification

First Aid & CPR

Safety-conscious

Independent worker

Overnight shift readiness

Education

6 months hospitality/customer service experience

Tools

PMS systems

Job description

Pullman Adelaide is seeking dedicated team members to welcome guests during overnight hours, combining exceptional service with operational support for a seamless overnight experience. The role spans guest reception, luggage handling, valet parking, and in-room dining duties, with housekeeping tasks as needed.

The position emphasizes independent work, safety, and strong communication, with a focus on ensuring guest satisfaction during the night shift and contributing to a smooth 24/7 operation.