Overnight Front Office Manager - Sydney's Darling Harbour

TFE Hotels Group; Sydney; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Career growth

Accredited learning

Hotel discounts

Dining discounts

Global opportunities

Everyday savings

Wellbeing support

Flexibility & Leave

Strong culture

Zusammenfassung

TFE Hotels' Vibe Hotel Darling Harbour in Sydney is seeking a proactive Night Manager to lead the Front Office team and maintain exceptional guest experiences after hours. You will coach, resolve complex guest enquiries and oversee overnight operations with a focus on safety and seamless service.

Join a property known for its dining and entertainment precinct access, where you’ll drive performance, staff development and compliance while delivering memorable hospitality experiences for our guests.

Qualifikationen

• Experience leading Front Office teams in hotel environments.
• Ability to coach and develop staff.
• Strong guest recovery and service standards.
• Experience with night audit and safety procedures.
• Excellent communication and conflict resolution skills.
• Proven capability to manage overnight operations.

Aufgaben

• Lead the Front Office team to deliver exceptional guest experiences and operational excellence.
• Provide coaching, guidance and day-to-day support to Front Office team members.
• Resolve complex guest enquiries, complaints and service recovery situations professionally.
• Monitor Front Office operations to ensure service standards and operational procedures are consistently achieved.
• Build collaborative relationships across hotel departments to ensure seamless operations.
• Support workforce planning, rostering and team capability development.
• Maintain compliance with company policies, financial procedures, security requirements and workplace legislation.
• Coach team members in active listening, service recovery and personalised guest engagement.
• Use guest feedback and operational information to identify service patterns and improvement opportunities.
• Support the team through changing occupancy, guest and operational requirements.
• Lead overnight hotel operations and ensure the safety and security of guests, team members and the property.
• Oversee completion of overnight financial reconciliation, audit processes and operational reporting.
• Manage emergency situations and act as the senior operational leader outside standard business hours.

Kenntnisse

Front Office leadership

Guest service excellence

Staff coaching

Operational problem solving

Communication

Shift management

Ausbildung

Hospitality management degree

RSA certification

Jobbeschreibung

TFE Hotels' Vibe Hotel Darling Harbour in Sydney is seeking a proactive Night Manager to lead the Front Office team and maintain exceptional guest experiences after hours. You will coach, resolve complex guest enquiries and oversee overnight operations with a focus on safety and seamless service.

Join a property known for its dining and entertainment precinct access, where you’ll drive performance, staff development and compliance while delivering memorable hospitality experiences for our guests.