Overnight Front Desk Supervisor & Guest Experience Lead

ESA Operations Pty Ltd; Mackay Regional; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Live onsite accommodation

Job summary

MainStay Suites Mackay is seeking a Supervisor to lead our team and oversee overnight management of the property, ensuring seamless operations and exceptional guest experiences.

The role focuses on supervising the front desk, coordinating check-ins/outs, and mentoring staff to uphold high standards of service. On-site accommodation is available and a team-focused environment is offered.

Qualifications

• Experience in front office or guest service roles within hospitality.
• Proficiency with hotel management systems and reservation software.
• Strong leadership, communication, and organisational abilities.

Responsibilities

• Supervise the front desk team and ensure efficient and courteous service.
• Oversee check-in and check-out procedures, reservations, and guest inquiries.
• Train and mentor front desk staff to maintain high standards of professionalism and efficiency.
• Collaborate with other departments to ensure seamless communication and resident satisfaction.
• Assist in managing room inventory, rates, and occupancy levels.
• Oversee overnight management of the property and assist guests outside business hours.

Skills

Front desk leadership

Hotel management systems

Communication skills

Organisational skills

Problem-solving

Education

Management qualification

Tools

Hotel management software

Reservation software

Job description

MainStay Suites Mackay is seeking a Supervisor to lead our team and oversee overnight management of the property, ensuring seamless operations and exceptional guest experiences.

The role focuses on supervising the front desk, coordinating check-ins/outs, and mentoring staff to uphold high standards of service. On-site accommodation is available and a team-focused environment is offered.