Guest Experience Concierge: Tourism & Bookings

Mackay Adventure; Mackay Regional; On-site; AUD 45,000 - 58,000; Part time

Job summary

Mackay Adventure Lodge is a modern, social accommodation experience designed for travellers seeking local Mackay experiences. As Tourism Receptionist, you will welcome guests, handle enquiries, manage bookings and assist with itineraries and tours, ensuring a warm and seamless stay.

You’ll be the first point of contact, handling phone calls, emails and in-person inquiries, and you’ll help guests plan their activities while maintaining high service standards across the property.

Qualifications

• Previous reception experience in a hotel, motel or backpacker accommodation - highly advantageous
• Excellent phone manner
• Confidence in sales and converting enquiries into bookings
• Good computer and administration skills
• Excellent attention to detail
• Ability to multitask and prioritise
• Confidence working independently
• Australian Driver Licence
• Willingness to obtain Driver's Authorisation for company vehicles

Responsibilities

• Welcome and check in guests
• Manage guest check-outs and departures
• Answer phone, email and online enquiries
• Assist guests throughout their stay
• Provide local tourism information and recommendations
• Resolve guest enquiries and minor issues professionally
• Maintain a welcoming, organised reception environment
• Build rapport with domestic and international travellers
• Manage accommodation reservations and amendments
• Process payments and maintain accurate booking information
• Shuttling guests to the bus stop using company vehicle

Job description

Mackay Adventure Lodge is a modern, social accommodation experience designed for travellers seeking local Mackay experiences. As Tourism Receptionist, you will welcome guests, handle enquiries, manage bookings and assist with itineraries and tours, ensuring a warm and seamless stay.

You’ll be the first point of contact, handling phone calls, emails and in-person inquiries, and you’ll help guests plan their activities while maintaining high service standards across the property.