Overnight Duty Manager — Guest Experience Leader

Village Roadshow; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited park access

Friend passes for family

Discounts on dining and shopping

Employee discounts app

Team events and recognition

Rewards incentives

Wellbeing support on-site

Professional development opportunities

Job summary

Village Roadshow Sea World Resort is seeking a Night Duty Manager for the overnight shift (10:30 pm – 6:30 am) at Main Beach on the Gold Coast. Lead overnight guest experiences, ensure security, and manage guest services with a focus on accuracy and seamless operations.

The role demands leadership, auditing skills, and a passion for delivering exceptional guest experiences in a dynamic resort environment.

Qualifications

• A current RSA Certificate is required.
• Experience in Night Auditing or Front Office Supervision is preferred.
• Advanced certifications in First Aid and Resuscitation are essential.
• Strong leadership, attention to detail and passion for guest service are important.

Responsibilities

• Audit daily arrivals, reconcile guest accounts, process charges and ensure financial precision.
• Oversee nightly operations to guarantee guest comfort and safety.
• Safeguard property and guests, adhering to high security and compliance standards.
• Greet guests, manage check-ins and check-outs, respond to requests and provide after-hours service.
• Train Night Guest Service Agents with inductions and ongoing training.
• Generate reports, conduct audits, and prepare for the next day.

Skills

Guest service

Leadership

Attention to detail

Auditing

Security awareness

Education

RSA Certificate

First Aid & Resuscitation

Job description

Village Roadshow Sea World Resort is seeking a Night Duty Manager for the overnight shift (10:30 pm – 6:30 am) at Main Beach on the Gold Coast. Lead overnight guest experiences, ensure security, and manage guest services with a focus on accuracy and seamless operations.

The role demands leadership, auditing skills, and a passion for delivering exceptional guest experiences in a dynamic resort environment.