Night Duty Manager — Lead Overnight Guest Experience

Village Roadshow Theme Parks; Gold Coast City; Sur place; AUD 95 000 - 120 000; Plein temps

Avantages offerts par ce poste

Unlimited park access

Friend/family passes

Dining and animal encounters discounts

Employee perks app

Team events and awards

Incentives with prizes

Wellbeing support

Professional development

Résumé du poste

Village Roadshow Theme Parks – Sea World Resort, Main Beach, QLD, is seeking a Night Duty Manager for overnight shifts (10:30 pm – 6:30 am). The role is full-time and located at Sea World Resort.

Responsibilities include auditing daily activity, reconciling guest accounts, and ensuring security and guest satisfaction through the night. The ideal candidate holds a current RSA certificate, Night Auditing or Front Office supervision experience, and advanced First Aid/Resuscitation certifications.

Qualifications

• RSA certificate required.
• Experience in Night Auditing or Front Office Supervision preferred.
• Advanced First Aid and Resuscitation certifications are essential.

Responsabilités

• Audit daily guest activity and financial transactions with accuracy.
• Oversee nightly operations and support the Night Manager to ensure guest comfort and safety.
• Maintain security standards and protect property and guests at all times.
• Greet guests, manage check-ins/outs, and respond to after-hours requests with exceptional service.
• Train and mentor Night Guest Service Agents through inductions and ongoing development.
• Prepare reports, conduct audits, and set up a smooth handover for the next day.

Connaissances

Leadership

Guest service

Attention to detail

Security/compliance

Auditing

Financial accuracy

Formation

RSA Certificate

First Aid/Resuscitation Certifications

Description du poste

Village Roadshow Theme Parks – Sea World Resort, Main Beach, QLD, is seeking a Night Duty Manager for overnight shifts (10:30 pm – 6:30 am). The role is full-time and located at Sea World Resort.

Responsibilities include auditing daily activity, reconciling guest accounts, and ensuring security and guest satisfaction through the night. The ideal candidate holds a current RSA certificate, Night Auditing or Front Office supervision experience, and advanced First Aid/Resuscitation certifications.