Outreach Coordinator- Perth

Hearing; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Hearing Australia in Perth is seeking an Outreach Coordinator to manage the logistical coordination and administration of outreach visits. This onsite role will work closely with clinical staff and communities to ensure smooth delivery of services for children and adults who need us.

You’ll roster staff availability, be the primary contact for internal and external enquiries, confirm trip dates with communities, handle invoicing and receipting, and support safety processes with the Work Health

Qualifications

• Excellent organisation skills and ability to deliver outputs collaboratively with stakeholders.
• Good understanding of Aboriginal and Torres Strait Islander communities and culture.
• Previous experience in a customer facing role.
• Ability to work independently and in a team, across multiple platforms.

Responsibilities

• Roster staff availability for outreach trips.
• Primary contact for internal and external enquiries regarding outreach visits and services.
• Confirm outreach trip dates with communities and stakeholders.
• Invoicing and receipting as required.
• Liaise with Manager and WHS team to assess hazards on outreach trips and re-evaluate, minimise risks, cancel or reschedule if necessary.
• Engage in hazard or incident reporting via Hearing Australia processes.

Skills

Organisational skills

Customer service

Indigenous community awareness

Time management

Job description

Gain skills with Australia’s largest provider of government-funded hearing care

Working at Perth location (this is an onsite position)

Your opportunity

As an Outreach Coordinator, you’ll be responsible for the logistical co-ordination and administration of outreach visits. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• Support Manager with rostering of clinical staff availability for outreach trips
• Act as the primary point of contact for enquiries (internal and external) relating to outreach visits and services
• Confirming outreach trip dates with communities, stakeholders in advance and in the lead up to the trip
• Invoicing & receipting as required
• Liaise with Manager and the Work Health Safety team to assess and monitor potential hazards on outreach trips. Re-evaluate trips, minimise risks and cancel or reschedule trips when necessary
• Engage in the reporting of hazards or incidents via the Hearing Australia reporting process

What you’ll bring

We believe the successful candidate will have excellent organisation skills, an understanding of First Nations communities and the ability to deliver outputs collaboratively with internal/external stakeholders.

You’ll bring:

• A good understanding of Aboriginal and Torres Strait Islander communities and culture
• Previous experience in a customer facing role
• Demonstrated commitment to best practice customer service
• Self-motivated to work independently, prioritise tasks to meet deadlines
• Must be able to work in multiple platforms including in a team setting, remotely and independently

Why Hearing Australia?

At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.