Outpatient Services Administration Supervisor

SA Health; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Job summary

SA Health's Southern Adelaide Local Health Network in Adelaide seeks an experienced Administration Supervisor to lead outpatient administrative teams. You will supervise Administrative Officers, coordinate rostering and support efficient, patient-centred service delivery across outpatient services.

The role focuses on ensuring adherence to procedures, driving continuous improvement, and contributing to service initiatives within Outpatient Support Services.

Qualifications

• Well-developed communication and interpersonal skills with staff, clinicians, patients and external stakeholders.
• Proven leadership and supervisory skills in coordinating administrative staff and managing change.
• Strong problem-solving, negotiation and discretion when handling confidential information.
• Sound administrative and computing skills, including Microsoft Office and email/word processing.
• Experience in a customer-focused administrative environment, preferably in healthcare.

Responsibilities

• Supervise administrative staff, including rostering and performance development.
• Ensure outpatient administration procedures and workflows are followed.
• Identify opportunities for continuous improvement in processes and service delivery.
• Promote a collaborative, customer-focused working environment focused on safe, high-quality care.

Skills

Leadership

Communication

Customer service

Tools

Sunrise EMR

Microsoft Excel

Microsoft Word

Job description

Outpatient Services Administration Supervisor

Job no: 953070
Work type: Full time
Location: Adelaide Metro Southern, Adelaide CBD
Categories: Administration, Business and Management, Public Health

• Southern Adelaide Local Health Network - Bedford Park - Outpatients Department
• Salary $74,095.00 - $78,694.00 p.a. (Pro Rata) ASO3 | Full Time - Ongoing

Lead the Way in Outpatient Services - Join Our Team as an Administration Supervisor!

Are you an experienced administrative professional with strong leadership skills and a passion for delivering high-quality, patient-centred services? Join the Southern Adelaide Local Health Network (SALHN) and play an important role in supporting the effective delivery of outpatient services. You will work collaboratively with clinicians and administrative teams to ensure efficient processes, excellent customer service and a positive experience for patients and their families.

About the role:

The Administration Supervisor is responsible for the daily management and provision of administrative support services within Outpatient Support Services. You will supervise a designated team of Administrative Officers, promote efficient administrative practices and ensure outpatient processes align with established policies and procedures.

• Supervising and supporting administrative staff, including coordinating staff rostering, performance development and opportunities for professional growth.

• Ensuring compliance with outpatient administration procedures and workflows while identifying opportunities for continuous improvement.

• Promoting a positive, collaborative and customer-focused working environment that prioritises safe, high-quality and person- and family-centred care.

• Supporting the implementation of service initiatives and change, undertaking projects and contributing to the ongoing development of Outpatient Support Services.

About you:

To be successful in this role, you will demonstrate:

• Well-developed communication and interpersonal skills, with the ability to build effective working relationships with staff, clinicians, patients and external stakeholders.

• Proven leadership and supervisory skills, including experience coordinating administrative staff, managing change and improving work practices.

• Strong problem-solving, negotiation and conflict-resolution skills, with the ability to exercise sound judgement, initiative and discretion when handling confidential information.

• Sound administrative and computing skills, including proficiency in Microsoft Office applications and experience using email, word processing and Excel.

• Experience working in a customer-focused administrative environment, preferably within a healthcare setting, and the ability to work effectively as part of a multidisciplinary team.

Experience with Sunrise Electronic Medical Records (EMR), and outpatient services experience will be highly regarded.

Please see the attached Role Description for additional information.

Application Closing Date: 11.55 pm Sunday 15th of November 2026

Attachments:

• ASO3 Admin Supervisor, Outpatient Support Services Role Description.
• Australian applicant guidelines
• International applicant guidelines

Applicant Information:

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed. Click here to find out more about salary packaging.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 953070

Advertised: 02 Nov 2026 Cen. Australia Daylight Time
Applications close: 15 Nov 2026 Cen. Australia Daylight Time

Join SALHN as an Administration Supervisor, leading outpatient administrative teams, improving service delivery and supporting high-quality, patient-centred care.