Outpatient Pathway Coordinator – Flexible & Patient-Focused

Croydon Health Services; Croydon Shire; On-site; AUD 40,000 - 51,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking an Outpatient Assistant Pathway Coordinator to join the team at Croydon University Hospital and Purley War Memorial Hospital. The role focuses on patient-facing care, booking clinics, handling queries, and preparing clinical documentation to support efficient outpatient services.

Ideal candidates will have strong communication, IT skills, and the ability to multi-task in a busy environment.

Qualifications

• Experience in a similar post is advantageous; full training provided.
• Excellent communication skills and ability to work in a busy environment.
• Strong IT skills and experience using hospital computer systems.

Responsibilities

• Book appointments across 20+ outpatient specialities.
• Provide face-to-face reception at both sites.
• Handle referrals and manage clinical documentation.
• Coordinate patient pathways and entry of data accurately.

Skills

Appointment booking

Customer service

IT skills

Data entry

Communication

Tools

Hospital IT systems

Electronic patient records

Job description

Croydon Health Services NHS Trust is seeking an Outpatient Assistant Pathway Coordinator to join the team at Croydon University Hospital and Purley War Memorial Hospital. The role focuses on patient-facing care, booking clinics, handling queries, and preparing clinical documentation to support efficient outpatient services.

Ideal candidates will have strong communication, IT skills, and the ability to multi-task in a busy environment.