Patient Pathway Administrator - Outpatient Clinic Support

Royal National Orthopaedic Hospital NHS Trust; Stanmore; On-site; AUD 58,000 - 62,000; Full time

Job summary

The Royal National Orthopaedic Hospital NHS Trust in Stanmore is seeking a Patient Pathway Administrator to provide essential administrative and clerical support to the Prosthetic Rehabilitation Unit and Orthotics Department, ensuring smooth patient pathways and efficient service delivery.

The role involves coordinating appointments, handling patient enquiries, and maintaining accurate patient activity and demographic data within Trust systems, contributing to high-quality patient care and

Qualifications

• Excellent communication, organisational and IT skills are essential.

Responsibilities

• Coordinate, book, amend and reschedule patient appointments, ensuring efficient clinic utilisation and timely access to services.
• Respond to patient telephone, email and face-to-face enquiries in a professional, courteous and empathetic manner.
• Accurately record, validate and maintain patient activity and demographic information using the Trust's systems.
• Monitor and action administrative tasks within Trust electronic systems, ensuring patient pathways are progressed appropriately.
• Manage the handling and dispatch of goods and its related documentation.
• Liaise with clinicians, administrative colleagues and other internal departments to facilitate the smooth running of clinics and day-to-day service operations.
• Support waiting list management and ensure patient records and appointments are maintained in line with Trust policies and performance standards.

Skills

Excellent communication

Job description

The Royal National Orthopaedic Hospital NHS Trust in Stanmore is seeking a Patient Pathway Administrator to provide essential administrative and clerical support to the Prosthetic Rehabilitation Unit and Orthotics Department, ensuring smooth patient pathways and efficient service delivery.

The role involves coordinating appointments, handling patient enquiries, and maintaining accurate patient activity and demographic data within Trust systems, contributing to high-quality patient care and