Outpatient Assistant Pathway Coordinator | Croydon Health Services NHS Trust

Croydon Health Services; Croydon Shire; On-site; AUD 40,000 - 51,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking an Outpatient Assistant Pathway Coordinator to join the team at Croydon University Hospital and Purley War Memorial Hospital. The role focuses on patient-facing care, booking clinics, handling queries, and preparing clinical documentation to support efficient outpatient services.

Ideal candidates will have strong communication, IT skills, and the ability to multi-task in a busy environment.

Qualifications

• Experience in a similar post is advantageous; full training provided.
• Excellent communication skills and ability to work in a busy environment.
• Strong IT skills and experience using hospital computer systems.

Responsibilities

• Book appointments across 20+ outpatient specialities.
• Provide face-to-face reception at both sites.
• Handle referrals and manage clinical documentation.
• Coordinate patient pathways and entry of data accurately.

Skills

Appointment booking

Customer service

IT skills

Data entry

Communication

Tools

Hospital IT systems

Electronic patient records

Job description

Outpatient Assistant Pathway Coordinator | Croydon Health Services NHS Trust

An exciting opportunity has arisen for anOutpatient Assistant Pathway Coordinatorto join the team at Croydon University Hospital / Purley War Memorial Hospital.

The post holder’s duties will include providing excellent face to face patient care in an outpatient setting, booking appointments for various outpatient clinics, dealing with telephone and face to face queries and preparing clinical documentation for clinics. The post holder will liaise with patients, GPs, consultants, cancer services and other departments in the hospital when necessary.

The post holder will contribute to ensuring that an efficient and effective outpatient service is delivered to meet the needs of the patients.

The ideal candidate will be able to provide a positive experience to patients in need, have excellent communication skills, enjoy working in a busy, challenging environment and have a positive approach to work. In addition, they will also need to possess excellent IT skills as a key part of the role is using the hospital computer system as well as emails. They will need to be reliable, self-motivated and great at multi-tasking. Experience of working in a similar post would be advantageous, although full training will be provided.

Interview Date TBC

The postholder will work within a team of Outpatient administrators across Main Outpatients (CUH), Purley Outpatients and Purley Elective Centre, undertaking a wide range of clearly defined administrative and reception duties to ensure efficient and effective outpatient services are delivered to meet the needs of the patients. Areas of work will

include but not limited to:

• Clinic preparation & referral management
• Face to Face reception responsibilities at both sites
• Use of the hospital systems and programmes
• Handling of appointments across 20+ specialities

The post holder will support the effective administrative management of patient pathways across the relevant services , they willensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

The post holder will act as a key administrative contact for patients and staff, supporting accurate data entry, coordination of appointments, and proactive tracking of RTT pathways. They will follow Standard Operating Procedures and work closely with clinical and administrative colleagues to ensure high-quality, patient-centred service delivery.

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

This advert closes on Monday 23 Nov 2026