Care Home Pathway Coordinator | Croydon Health Services NHS Trust

Croydon Health Services; Croydon Shire; On-site; AUD 88,000 - 103,000; Full time

Job summary

Croydon Health Services NHS Trust is recruiting a Care Home Pathway Coordinator to join the Transfer of Care Hub (TOCH) and manage all aspects of supported discharges and the single point of discharge from CUH to care homes.

The post holder will be based at the Croydon University Hospital NHS Foundation Trust and will coordinate the activities related to the Red Bag journey for patients coming into the Hospital from care homes and ensure the Red Bags are received in the hospital and returned to

Qualifications

• The Care Home Pathway Coordinator collaborates with ward teams and discharge coordinators to plan care home discharges.
• Co-ordinates Hospital Transfer Pathway and ensures discharge documents are finalised prior to discharge.
• Promotes awareness of the Hospital Transfer Pathway and maintains effective communication with partner agencies.

Responsibilities

• Work closely with ward teams and Discharge Co-ordinators to identify care home residents needing discharge planning and keep plans updated.
• Collaborate with discharge teams to manage the Hospital Transfer pathway from admission to discharge.

Job description

Care Home Pathway Coordinator | Croydon Health Services NHS Trust

The Care Home Pathway Coordinatorwill be working with the Transfer of Care Hub (TOCH) and will coordinate all aspects of supported discharges and the single point of discharge from CUH to care homes.

The Care Home Pathway Coordinator will be based at the Croydon University Hospital NHS Foundation Trust (CUH) and will coordinate the activities related to the Red Bag journey for patients coming into the Hospital from care homes and ensure the Red Bags are received in the hospital and returned to the care homes on discharge of patients after an unplanned hospital episode. The post holder will also help to raise awareness of the eRedBag initiative at CUH. The post holder will work closely with all stakeholders to enable the successful delivery of the Hospital Transfer pathway and the Discharge Process for care home residents.

The post holder must have excellent communication and interpersonal skills, with the ability to develop positive and effective working relationships with colleagues at all levels within the Trust and with external partners, including care homes, CUH, SWL ICB, local authorities, community services and voluntary providers. The aim is to plan and facilitate the use of the Hospital Transfer Pathway and Discharge activities to support safe and quality care to patients admitted from and to care homes.

Interview Date TBC

1. Work closely with ward teams and Discharge Co-ordinators within the hospital to identify care home residents requiring discharge planning, ensuring their plans are kept up to date e.g., discharge summaries, Universal Care Plan (UCP) and medication reviews before these patients are taken back home.


2. Work collaboratively with the discharge teams and multi-disciplinary teams in the hospital to proactively manage the Hospital Transfer pathway from admission to discharge, ensuring all discharge documents are finalised prior to the discharge of patients


3. Improve the experience for care home residents by ensuring that the hospital teams have relevant information to assess and provide the appropriate treatment plan and that on discharge, care homes have the relevant information to enable continuity of care.


4. To ensure smooth and timely communication between the Trust and partner agencies involved in patient discharge/transfer of care to avoid unnecessary delays.


5. Manage and coordinate the flow of the Hospital Transfer Pathway through the patient’s journey in the Trust from admission to discharge, within agreed procedures and protocols.


6. Promote awareness of the Hospital Transfer Pathway across the hospital using various communication tools and mediums, disseminating key messages to hospital staff.


7. Ensure that the systems and processes within the hospital pathway cover all aspects listed in the job specifications.

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

***Please see the attached supporting document which contains more information about the role in job description and person specification***

This advert closes on Wednesday 21 Oct 2026

£45,953 - £54,254 per annum inc of HCAS (outer)

£45,953 - £54,254 per annum inc of HCAS (outer)