Outpatient Admin Reliever - Booking & Care Access

Queensland Health; Redcliffe; On-site; AUD 55,000 - 65,000; Part time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Superannuation support

Job summary

Metro North Health is seeking an Administration Officer Reliever to deliver flexible administrative support across Specialist Outpatient and Ambulatory Services at Redcliffe Hospital. You will manage patient bookings, respond to enquiries and help ensure smooth access to care.

This role covers outpatient reception, call centre, oncology, antenatal and allied health clinics, requiring professionalism, accuracy and proactive teamwork to support clinicians and patients.

Qualifications

• Provide administrative support across outpatient reception, booking, call centre and ambulatory service areas.
• Manage appointment bookings, cancellations, rescheduling and waiting lists.
• Deliver high-quality customer service while responding to patient, clinician and stakeholder enquiries.
• Maintain accurate patient information across multiple health information systems.
• Support efficient clinic operations through effective time management and collaboration with multidisciplinary teams.

Responsibilities

• Provide flexible administrative support across outpatient reception, booking and call centre.
• Manage appointments, cancellations, rescheduling and waiting lists.
• Deliver high-quality customer service to patients, clinicians and stakeholders.
• Maintain accurate patient information in health information systems.
• Support efficient clinic operations through teamwork and time management.

Skills

Administrative support

Customer service

Communication

Data entry

Teamwork

Tools

Booking systems

Job description

Metro North Health is seeking an Administration Officer Reliever to deliver flexible administrative support across Specialist Outpatient and Ambulatory Services at Redcliffe Hospital. You will manage patient bookings, respond to enquiries and help ensure smooth access to care.

This role covers outpatient reception, call centre, oncology, antenatal and allied health clinics, requiring professionalism, accuracy and proactive teamwork to support clinicians and patients.