Emergency Dept Admin Reliever — Frontline Patient Flow

Queensland Health; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Health in Cairns is seeking an Administration Officer (Reliever) to provide responsive administrative support in the Emergency Department. You will assist clinical staff, maintain accurate patient records, and help manage admissions, transfers and discharges.

The role emphasizes compassionate, professional patient service, with opportunities to contribute to patient flow and information systems, while supporting reception and general admin duties.

Qualifications

• Maintain a high standard of customer service by responding to general reception enquiries for the department and ensuring accurate transfer of messages.
• Support Activity Based Funding initiatives and contribute to patient flow by maintaining accuracy of patient information systems.
• Assist with a range of administrative duties to support medical and nursing staff.

Responsibilities

• Respond to general reception enquiries and transfer messages to support patients and staff.
• Maintain accuracy of patient information systems and assist with patient flow initiatives.
• Assist with preparation and completion of administrative duties for medical and nursing staff.

Skills

Customer service

Administrative skills

Tools

Patient information systems

Job description

Queensland Health in Cairns is seeking an Administration Officer (Reliever) to provide responsive administrative support in the Emergency Department. You will assist clinical staff, maintain accurate patient records, and help manage admissions, transfers and discharges.

The role emphasizes compassionate, professional patient service, with opportunities to contribute to patient flow and information systems, while supporting reception and general admin duties.