Outlet Supervisor

Miele Plant USA; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Quarterly Life Leave

Personal development and careeropporun

Employee discounts

Wellbeing programs access

Recognition for achievements

Job summary

Miele Melbourne Outlet is seeking an Outlet Supervisor to lead a dynamic team and deliver premium customer experiences across the showroom and adjacent warehouse operations. You will drive sales, coach staff, and ensure stock accuracy while maintaining premium showroom presentation.

Reporting to the National Outlet Manager, you will own daily operations, build customer relationships, and contribute to business performance through effective stock management and event support.

Qualifications

• Strong retail sales experience with a proven ability to achieve sales targets and deliver exceptional customer experiences.
• Demonstrated ability to lead, coach and motivate others in a retail or customer-focused environment.
• Excellent organisational skills with the ability to manage daily operations, stock and competing priorities.
• Strong communication and relationship-building skills with a proactive, customer-first approach.
• High attention to detail with the ability to maintain accurate stock records and uphold premium presentation standards.
• Ability to work independently, solve problems and make sound decisions in a fast-paced environment.

Responsibilities

• Sales & customer experience: Deliver exceptional customer service and drive sales to meet targets.
• Team leadership: Lead, coach and motivate the Outlet team.
• Outlet operations: Oversee daily operations of showroom and warehouse.
• Stock & inventory management: Manage stock levels, movements, pricing and stocktakes.
• Merchandising & presentation: Maintain premium showroom standards and pricing aligned with guidelines.
• Stakeholder collaboration: Work with Sales, Service, Warehouse and internal teams.
• Events & continuous improvement: Support promotions, events and process improvements.

Skills

Retail sales

Team leadership

Organization

Communication

Attention to detail

Independent decision-making

Excel

Tools

Excel

Job description

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Join Miele's Outlet team and take the lead in delivering exceptional customer experiences while driving the success of our retail operations. As an Outlet Supervisor, you'll combine your passion for sales and customer service with hands-on operational leadership, ensuring customers enjoy the premium Miele experience while discovering exceptional value across our appliance range.

Reporting to the National Outlet Manager, this is a varied role where you'll lead and develop a team, drive sales performance and take ownership of the day-to-day running of the Outlet. Perfect for someone who enjoys building customer relationships, working autonomously and making a tangible impact on business performance.

Your Responsibilities

• Sales & customer experience: Deliver exceptional customer service, providing expert product advice and driving sales to achieve financial and performance targets.
• Team leadership: Lead, coach and motivate the Outlet team, fostering a positive, customer-focused and high-performing environment.
• Outlet operations: Oversee daily operations, ensuring a seamless customer experience and efficient coordination of showroom and warehouse activities.
• Stock & inventory management: Manage stock levels, movements, pricing and regular stocktakes, ensuring inventory accuracy and identifying opportunities to maximise sales.
• Merchandising & presentation: Maintain premium showroom standards, ensuring products are presented, priced and displayed in line with Miele guidelines.
• Stakeholder collaboration: Work closely with Sales, Service, Warehouse and other internal teams to coordinate stock movements, customer referrals and operational requirements.
• Events & continuous improvement: Support promotional campaigns, sales events and process improvements while maintaining a safe, organised and compliant workplace.

What We Are Looking For

Must-have

• Strong retail sales experience with a proven ability to achieve sales targets and deliver exceptional customer experiences.
• Demonstrated ability to lead, coach and motivate others in a retail or customer-focused environment.
• Excellent organisational skills with the ability to manage daily operations, stock and competing priorities.
• Strong communication and relationship-building skills with a proactive, customer-first approach.
• High attention to detail with the ability to maintain accurate stock records and uphold premium presentation standards.
• Ability to work independently, solve problems and make sound decisions in a fast-paced environment.

Nice-to-have

• Experience in retail supervision, store management or operational leadership.
• Background in premium retail, appliances, furniture, homewares or consumer electronics.
• Forklift licence and experience in warehouse or inventory operations.
• Experience with stock management, merchandising and inventory reconciliation.
• Strong Microsoft Office skills, particularly Excel.

Our Benefits

• Quarterly Life Leave - one paid day each quarter to recharge
• Personal development and career opportunities
• Employee discounts
• Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support
• Experience meaningful recognition for both individual accomplishments and team successes