Outlet Sales Lead - Furniture, Uncapped Commissions

Mcm House Pty; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Uncapped commissions and performance

Career growth and leadership

Collaborative environment

Industry networking

Inclusive culture

Job summary

MCM House seeks an experienced Outlet Manager to lead the Alexandria site, drive sales, protect margins and manage high volumes of stock and deliveries. You will coach the team, coordinate third-party logistics and build a pathway to larger trade opportunities.

Weekend work is required during busy sales periods. You will develop and execute sales plans, maintain stock turnover, and ensure exceptional customer experiences that foster lasting relationships with buyers and carriers.

Qualifications

• Proven showroom, retail or outlet management experience.
• Strong leadership and sales coaching skills, with a record of achieving or exceeding targets.
• Commercially minded, with an understanding of stock turnover, discounting and margin.
• Able to spot and develop trade and bulk sales opportunities.
• Passionate about customer service, design and furniture.

Responsibilities

• Lead day-to-day outlet operations and maintain high standards of customer service.
• Develop and execute sales plans that drive revenue, stock turnover and target achievement.
• Find proactive, creative ways to sell clearance, end-of-line and seconds stock while maintaining profit margins.
• Develop trade and bulk sales opportunities for end-of-line stock, including sales fulfilled directly from the warehouse.
• Build a pipeline of potential trade and bulk buyers, and prepare targeted offers or stock combinations to support larger sales when needed.
• Identify opportunities to accelerate sell-through, within pricing guidelines.
• Mentor and coach team members to build capability and achieve strong performance.
• Process orders and manage client enquiries through Shopify with accuracy.
• Oversee outlet presentation, visual merchandising and stock management.
• Coordinate stock movements, transfers and clearance activity with logistics and warehouse teams.
• Plan and coordinate third-party carrier collections and deliveries, along with customer collections.
• Keep stock movements organised and safe, following company procedures for large goods.
• Track client interactions and share insights on customer needs, sales and stock trends.

Skills

Outlet management

Sales coaching

Customer service

Stock management

Team leadership

Tools

Shopify

Job description

MCM House seeks an experienced Outlet Manager to lead the Alexandria site, drive sales, protect margins and manage high volumes of stock and deliveries. You will coach the team, coordinate third-party logistics and build a pathway to larger trade opportunities.

Weekend work is required during busy sales periods. You will develop and execute sales plans, maintain stock turnover, and ensure exceptional customer experiences that foster lasting relationships with buyers and carriers.