Outlet Manager

Mcm House Pty; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Uncapped commissions and performance

Career growth and leadership

Collaborative environment

Industry networking

Inclusive culture

Job summary

MCM House seeks an experienced Outlet Manager to lead the Alexandria site, drive sales, protect margins and manage high volumes of stock and deliveries. You will coach the team, coordinate third-party logistics and build a pathway to larger trade opportunities.

Weekend work is required during busy sales periods. You will develop and execute sales plans, maintain stock turnover, and ensure exceptional customer experiences that foster lasting relationships with buyers and carriers.

Qualifications

• Proven showroom, retail or outlet management experience.
• Strong leadership and sales coaching skills, with a record of achieving or exceeding targets.
• Commercially minded, with an understanding of stock turnover, discounting and margin.
• Able to spot and develop trade and bulk sales opportunities.
• Passionate about customer service, design and furniture.

Responsibilities

• Lead day-to-day outlet operations and maintain high standards of customer service.
• Develop and execute sales plans that drive revenue, stock turnover and target achievement.
• Find proactive, creative ways to sell clearance, end-of-line and seconds stock while maintaining profit margins.
• Develop trade and bulk sales opportunities for end-of-line stock, including sales fulfilled directly from the warehouse.
• Build a pipeline of potential trade and bulk buyers, and prepare targeted offers or stock combinations to support larger sales when needed.
• Identify opportunities to accelerate sell-through, within pricing guidelines.
• Mentor and coach team members to build capability and achieve strong performance.
• Process orders and manage client enquiries through Shopify with accuracy.
• Oversee outlet presentation, visual merchandising and stock management.
• Coordinate stock movements, transfers and clearance activity with logistics and warehouse teams.
• Plan and coordinate third-party carrier collections and deliveries, along with customer collections.
• Keep stock movements organised and safe, following company procedures for large goods.
• Track client interactions and share insights on customer needs, sales and stock trends.

Skills

Outlet management

Sales coaching

Customer service

Stock management

Team leadership

Tools

Shopify

Job description

MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.

About the role

We’re seeking an experienced Outlet Manager to lead our outlet team at our Alexandria site. You’ll drive sales and customer service while keeping stock moving and protecting profit margins. A key part of the role is finding practical, commercially sound ways to sell end-of-line, clearance and seconds stock.

You’ll also build a strategy for larger trade and bulk sales of end-of-line stock, including opportunities to sell directly from the warehouse. This means developing a pipeline of potential buyers and having well-planned offers or stock combinations ready to help drive larger sales when needed, while maintaining margin within agreed pricing and approval guidelines.

The outlet has a high volume of stock and deliveries moving in and out. You’ll coordinate third-party carrier collections and drop-offs, as well as customer collections of large and heavy items. You’ll need to keep these movements organised and safe for the team, customers and carriers.

You’ll lead outlet operations, coach the team and deliver customer experiences that build lasting relationships. The role requires one day of work on weekends, with weekend coverage during busy sale periods.

Key responsibilities

Lead day-to-day outlet operations and maintain high standards of customer service

Develop and execute sales plans that drive revenue, strong stock turnover and target achievement

Find proactive, creative ways to sell clearance, end-of-line and seconds stock while maintaining profit margins

Develop trade and bulk sales opportunities for end-of-line stock, including sales fulfilled directly from the warehouse

Build a pipeline of potential trade and bulk buyers, and prepare targeted offers or stock combinations to support larger sales when needed

Identify opportunities to accelerate sell-through, using sound commercial judgement and working within agreed pricing and approval guidelines

Mentor and coach team members to build capability and achieve strong performance

Process orders and manage client enquiries through Shopify with accuracy

Oversee outlet presentation, visual merchandising and stock management

Coordinate stock movements, transfers and clearance activity with logistics and warehouse teams

Plan and coordinate third-party carrier collections and deliveries, along with customer collections

Keep stock movements organised and safe, following company procedures for handling and collection of large or heavy goods

Track client interactions and share insights on customer needs, sales and stock trends

About you

Proven showroom, retail or outlet management experience

Strong leadership and sales coaching skills, with a record of achieving or exceeding targets

Commercially minded, with an understanding of stock turnover, discounting and margin

Confident developing sales strategies for clearance, end-of-line and seconds stock

Able to spot and develop trade and bulk sales opportunities

Passionate about customer service, design and furniture

Excellent communication and relationship-building skills

Proactive, hands-on and solutions-focused

Organised and confident coordinating busy stock movements and collections

Committed to maintaining a safe, well-run environment for staff, customers and carriers

Available to work weekends with flexible scheduling

A keen eye for detail and brand presentation standards

Desirable:

Outlet management experience, particularly in furniture or premium lifestyle retail, and experience developing trade or bulk sales.

Perks and benefits

Uncapped commissions and performance incentives

Career growth and leadership development opportunities

A collaborative environment with a passionate, talented team

Industry networking with architecture and design professionals

An inclusive culture that celebrates diversity