Outdoor and Automotive Product Support Specialist

ActiveRecruitment; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

ActiveRecruitment in Marsden Park, NSW, is seeking an Inbound Customer Support (Product Support Specialist) to help customers get the most out of automotive and outdoor lifestyle products. You’ll be the go-to person for guidance, troubleshooting and solutions.

You don’t need an IT background; full product training will be provided. You’ll answer queries via phone and email, explain solutions, and ensure customers feel supported while building product knowledge and practical expertise.

Qualifications

• Experience in customer service, retail, hospitality, sales or similar roles.
• Clear and confident communication with customers.
• Ability to learn about new products and technologies.

Responsibilities

• Assist customers with product enquiries and troubleshooting.
• Provide clear, practical advice to help customers use products confidently.
• Learn the ins and outs of a diverse range of products and technologies.
• Investigate issues and work with customers to find solutions.
• Deliver a positive customer experience through phone, email and other support channels.
• Build knowledge through ongoing training and hands-on learning.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Job description

ActiveRecruitment in Marsden Park, NSW, is seeking an Inbound Customer Support (Product Support Specialist) to help customers get the most out of automotive and outdoor lifestyle products. You’ll be the go-to person for guidance, troubleshooting and solutions.

You don’t need an IT background; full product training will be provided. You’ll answer queries via phone and email, explain solutions, and ensure customers feel supported while building product knowledge and practical expertise.