Client Care Representative | Clinic Administration | Buddina

Sonova; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Employee discounts on Sonova products

Job summary

Connect Hearing is seeking a Client Care Representative for our Buddina clinic. You will welcome clients, manage their experience, schedule appointments and provide administrative support to clinicians, ensuring smooth clinic operations and accurate billing.

This permanent full-time role runs Monday to Friday, 9:00am to 5:00pm, offering training, ongoing support, and opportunities to grow with the business within the Sonova network.

Qualifications

• Face-to-face client service experience or administration background.
• Strong communication and active listening skills.
• Ability to manage appointments and clinic operations.

Responsibilities

• Welcome clients and manage their experience for positive outcomes.
• Schedule and confirm client appointments.
• Provide admin support to clinicians (audiologists/audiometrists).
• Handle day-to-day clinic operations including opening/closing procedures.

Skills

Customer service

Administration

Scheduling

Communication

Tools

CRM software

Microsoft Office

Job description

Client Care Representative | Clinic Administration | Buddina

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Buddina, QLD

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent full-time position, working Monday to Friday (9:00am to 5:00pm) with a consistent roster. We're looking for someone who is excited to grow with our business and build a long-term career with us.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

#LI-APL #ClientCare #MedicalAdministration