Outbound Appointment Setter

Barrack Broking; City of Brisbane; Hybrid; AUD 65,000 - 110,000; Full time

Benefits offered by this job

Hybrid work after training

Brisbane-based office

Performance-focused team culture

Growth opportunities

Job summary

Barrack Broking in Brisbane is seeking an experienced Outbound Appointment Setter / Telesales Consultant to accelerate lead generation for our insurance brokers. This pure outbound role focuses on qualifying prospects and booking appointments.

Reporting to the office director, you will handle inbound enquiries and make outbound calls, delivering structured, compliant conversations and high-quality appointments.

Qualifications

• Experience in outbound telesales or appointment setting.
• Able to follow scripts and comply with processes.
• Strong communication and questioning skills.
• Comfortable in a target-driven environment.

Responsibilities

• Outbound cold calling to prospective clients.
• Conduct structured, compliant qualification conversations.
• Identify genuine insurance opportunities.
• Qualify client needs, decision-making authority, and timing.
• Book appointments for brokers and update CRM notes.
• Handle objections and progress conversations.

Skills

Outbound telesales

Appointment setting

Phone manner

Communication skills

Target driven

Compliance

Job description

Outbound Appointment Setter - Insurance Broking | Brisbane

Barrack Broking is a Brisbane-based insurance broking business providing tailored insurance solutions to Australian individuals and businesses. Due to continued growth, we are seeking an experienced Outbound Appointment Setter / Telesales Consultant to support our broker team through high-quality lead generation.

This is a pure outbound calling role focused on qualifying prospects and booking appointments.

The Role

Reporting to the office director, you will be responsible for answering inbound enquiries and making outbound calls to prospective clients, introducing Barrack Broking's insurance services, qualifying interest, and booking appointments for our insurance brokers.

This role suits someone confident on the phone who can run structured, compliant conversations and consistently deliver quality appointments.

Key Responsibilities

• Outbound cold calling to prospective clients
• Conduct structured, compliant qualification conversations
• Identify genuine insurance opportunities
• Qualify client needs, decision-making authority, and timing
• Book appointments for brokers and ensure accurate CRM notes
• Handle objections professionally and progress conversations

About You

• Proven outbound telesales or appointment-setting experience
• Confident, professional phone manner
• Strong communication and questioning skills
• Comfortable working in a target-driven environment
• Reliable, organised, and detail-focused
• Able to follow scripts, compliance requirements, and processes

What We Offer

• You will receive a base salary of $65,000 + Super + uncapped monthly commissions: Your on target earnings will be $80,000, with high performers potential to earn over $100,000
• Monday to Friday only - no weekends
• Brisbane-based office with hybrid flexibility after training
• Supportive, performance-focused team culture
• Opportunity for long-term growth