Outbound Administrator

Mitolo Family Farms; Virginia; On-site; AUD 60,000 - 75,000; Full time

Job summary

Mitolo Family Farms is seeking an organised Dispatch Coordinator to oversee daily dispatch operations, coordinating with Production, Quality, Sales and Marketing, and transport partners to keep products moving on time and to standard.

You will plan schedules, book transport, verify orders and enter data into FreshPack, while maintaining traceability and compliance. The role emphasizes teamwork, problem-solving and strong communication with drivers and customers across the supply chain.

Qualifications

• Experience in a dispatch or outbound logistics role.
• Ability to prioritise and manage time.
• Clear, confident communication with drivers, colleagues and customers alike.

Responsibilities

• Plan daily dispatch schedules and book transport to meet customer deadlines.
• Check orders, stock and dispatch paperwork before every load leaves site.
• Enter transactions, transfers and seal numbers into FreshPack.
• Prepare invoices, consignment notes and collection paperwork for carriers.
• Monitor carrier performance and escalate delivery risks.
• Resolve shortages, quality issues and delays with internal teams and customers.
• Maintain traceability, food safety and Chain of Responsibility compliance.
• Support stocktakes and continuous improvement in dispatch.

Skills

Dispatch experience

Time management

Stakeholder communications

Education

Certificate III in Supply Chain Operations or Certificate IV in Warehousing and Logistics

Tools

FreshPack

Microsoft Office

Job description

Love working in a busy role where no two days are the same? Do you take pride in juggling multiple tasks and making customers happy? Join a respected and established Australian fresh produce company, and help keep our product moving on time, in full and to standard.

About the role

You’ll coordinate the daily dispatch of finished goods, working closely with Production, Quality, Sales and Marketing and our transport partners. Your day will include:

• Planning daily dispatch schedules and booking transport to meet customer deadlines.
• Checking orders, stock and dispatch paperwork before every load leaves site.
• Entering transactions, transfers and seal numbers accurately into FreshPack.
• Preparing invoices, consignment notes and collection paperwork for carriers.
• Monitoring carrier performance and escalating delivery risks before they become problems.
• Resolving shortages, quality issues and delays with internal teams and customers.
• Maintaining traceability, food safety and Chain of Responsibility compliance.
• Supporting stocktakes, inventory investigations and continuous improvement in dispatch.

About you

You’ll have demonstrated experience in a dispatch or outbound logistics role, and a proven ability to prioritise and manage time. You’ll be able to build strong rapport with a variety of internal and external stakeholders from all walks of life, and thrive in a team environment. In addition, you will:

• Have an ability to quickly identify key issues and formulate a solution
• Thrive on organising and have a passion for continuous improvement in a dead-line driven environment.
• Strong computer skills including Microsoft Office. Experience with ERP or FreshPack would be ideal, but is not essential.
• Clear, confident communication with drivers, colleagues and customers alike.
• A sound understanding of workplace health and safety practices.

Produce industry experience and a Certificate III in Supply Chain Operations or Certificate IV in Warehousing and Logistics will be highly regarded.

About Mitolo Family Farms

Since 1972, we’ve been at the forefront of growing and packaging premium potatoes and onions, supplying Australia’s leading supermarkets and produce markets. As a forward-thinking and dynamic company, we combine time-honoured farming traditions with cutting-edge technology, ensuring the highest standards of quality through continuous innovation and dedication. At Mitolo Family Farms, farming is in our blood, and every product is meticulously harvested, sorted, cleaned, and packed by our skilled team and state-of-the-art machinery to deliver the best to your table.