OTR Dubbo - Assistant Manager

OTR; Dubbo; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts via app

Barista training

Step Up Incentive program (up to 8 pay

Career development across global сети

Job summary

OTR is seeking an Assistant Store Manager to support daily store operations and lead a small team. You will drive customer service excellence, contribute to rostering, stock management, and reporting, while upholding safety standards across the store.

The role emphasizes leadership, staff development, and the ability to adapt to change in a fast-paced retail environment. Join a team focused on growth and delivering great guest experiences.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Excellent communication and customer service skills.
• Ability to train and develop team members.
• Passion for driving careers and growth.
• Adaptable and detail-oriented with strong teamwork.

Responsibilities

• Assist with day-to-day store operations.
• Deliver outstanding customer service and support.
• Coach and train team members to improve performance.
• Manage rosters and stock control.
• Produce reports and ensure health and safety policies are followed.

Skills

Leadership

Communication

Customer service

Training & development

Adaptability

Attention to detail

Teamwork

Job description

OTR - Assistant Store Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program - opportunities to earn up to eight weeks' pay
• Broad career development opportunities across our global network

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

OTR is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.