Customer Orders and Warehouse Manager

Massons Healthcare; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Varied role

Direct line to leadership

Close-knit team

Parking

Growth opportunities

Job summary

Massons Healthcare is seeking a hands-on operator to run customer orders and warehouse operations, while leading a small team. You’ll work directly with the Director/CFO and influence daily workflows.

In this role you’ll manage calls, bookings, returns, and ETAs, and run payments, orders, and stock across MYOB Acumatica. You’ll coordinate packing, freight, and dispatch with a proactive mindset to improve processes.

Qualifications

• Strong customer service orientation with ability to manage multiple priorities under pressure.
• Excellent written and verbal communication with attention to detail.
• Proven ability to lead a small team and drive process changes.
• MYOB Acumatica experience or similar ERP is a big plus.
• Willingness to learn and improve operational processes.

Responsibilities

• Be the friendly, capable voice our customers rely on: answering calls, managing clinic bookings, sorting warranty and product returns, and keeping everyone in the loop on order ETAs.
• Run the show across MYOB Acumatica: processing payments, creating orders and invoices, managing wholesale, CFAB and retail stock, and keeping supplier relationships humming.
• Get hands-on with packing, freight bookings and dispatch coordination, with training provided.
• Guide and support our customer order and admin team, setting the standard for how things get done.

Skills

Customer service

Communication

People leadership

MYOB Acumatica

Process improvement

Job description

Take ownership of a role that actually matters and make it your own.

Massons Healthcare is a trusted name in Australian healthcare, supplying wholesale and retail products that make a real difference to people's lives. As we grow, we need an organised, hands-on operator to run the engine room of our customer orders and warehouse operations, and to lead a small team while doing it.

This isn't a role where you'll be lost in a big corporate structure. You'll work closely with our Director/CFO, have real influence over how things get done, and see the direct impact of your work every single day.

Customer Service

Be the friendly, capable voice our customers rely on: answering calls, managing clinic bookings, sorting warranty and product returns, and keeping everyone in the loop on order ETAs.

Orders & Systems

Run the show across MYOB Acumatica: processing payments, creating orders and invoices, managing wholesale, CFAB and retail stock, and keeping supplier relationships (local and overseas) humming.

Warehouse & Dispatch

Get hands-on with packing, freight bookings (Jet Courier, Northline, StarTrack, DHL, UPS), and dispatch coordination. Full training provided on the walkie stacker if you haven't used one before.

Leadership

Guide and support our customer order and admin team, setting the standard for how things get done.

About you

• A natural knack for staying on top of competing priorities under pressure
• Sharp communication skills and rock-solid attention to detail
• Confidence leading people, and just as comfortable rolling up your sleeves
• MYOB Acumatica (or similar) experience is a big plus
• A genuine drive to improve processes, not just maintain them

What's in it for you

• A varied role where no two days look the same
• Real autonomy and a direct line to leadership, your ideas will be heard
• A supportive, close-knit team based in Knoxfield with easy parking
• The chance to shape and grow into this role as the business grows