Order Processing Assistant

Byasia Food; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

ByAsia Food is seeking a diligent Supply Chain Support Associate to help fulfill customer orders and keep delivery timelines on track. You will review orders, check availability and communicate updates to customers using email and internal systems.

You'll work in a process-driven office, comfortable with spreadsheets and basic Excel tasks, and collaborate with the wider team to ensure accurate and timely order fulfilment. Previous supply chain experience is helpful but not essential.

Qualifications

• Office environment and computer use throughout the day.
• Confident email communication with customers and colleagues.
• Comfort with spreadsheets and Excel basics (sorting, filtering).
• Able to learn multiple systems and software quickly.
• Strong attention to detail and adherence to processes.
• Organised and able to track multiple orders and emails.
• Reliable and able to complete routine tasks.
• Willing to ask questions and escalate when needed.
• Good written and verbal communication skills.
• Experience in customer service, administration, order processing, logistics or supply chain is helpful but not essential.

Responsibilities

• Review and manage customer orders received electronically through our systems.
• Check order requirements and product availability to ensure orders can be fulfilled correctly.
• Identify shortages, order changes, delivery issues or other exceptions and follow them through to resolution.
• Communicate clearly and professionally with customers regarding order availability, shortages, changes and delivery updates.
• Work with the supply chain, warehouse and transport teams to support timely and accurate order fulfilment.
• Use spreadsheets and internal systems to review, update and track order information.
• Follow up on delivery status and resolve issues where required.
• Maintain accurate records of customer communication, order changes and supporting documentation.
• Follow established procedures and ensure tasks are completed accurately and on time.
• Provide support and coverage for other customer order activities within the team.
• Assist with general supply chain and administrative tasks as required.

Skills

Order management

Attention to detail

Email communication

Excel basics

Job description

ByAsia Food is a leading player in the FMCG sector, specialising in bringing authentic Asian flavours to the global market. We pride ourselves on delivering high-quality products that cater to the diverse and dynamic tastes of our customers.

About ByAsia Food

ByAsia Food is a leading player in the FMCG sector, specialising in bringing authentic Asian flavours to the global market. We pride ourselves on delivering high-quality products that cater to the diverse and dynamic tastes of our customers.

About the Role

This is a structured, process-focused role within our Supply Chain team, reporting to the Supply Chain Manager.

You will be responsible for fulfilling customer orders received electronically through our systems and managing them through to delivery. This includes reviewing order requirements, checking availability, identifying any issues or changes, and making sure customers are kept informed where required.

The role involves regular use of email, spreadsheets and internal systems, so you will need to be comfortable working with these tools and following established processes accurately.

Previous supply chain experience is helpful but not essential. We are looking for someone who is reliable, organised and confident working in a process-driven office environment.

Key Responsibilities

• Review and manage customer orders received electronically through our systems.
• Check order requirements and product availability to ensure orders can be fulfilled correctly.
• Identify shortages, order changes, delivery issues or other exceptions and follow them through to resolution.
• Communicate clearly and professionally with customers regarding order availability, shortages, changes and delivery updates.
• Work with the supply chain, warehouse and transport teams to support timely and accurate order fulfilment.
• Use spreadsheets and internal systems to review, update and track order information.
• Follow up on delivery status and resolve issues where required.
• Maintain accurate records of customer communication, order changes and supporting documentation.
• Follow established procedures and ensure tasks are completed accurately and on time.
• Provide support and coverage for other customer order activities within the team.
• Assist with general supply chain and administrative tasks as required.

What We Are Looking For

• Comfortable working in an office environment and using a computer throughout the day.
• Confident using email and able to communicate professionally with customers and colleagues.
• Comfortable working with spreadsheets and basic Excel functions such as sorting, filtering and checking data.
• Able to learn and work confidently across different systems and software.
• Strong attention to detail and able to follow established processes consistently.
• Organised and able to keep track of multiple orders, emails and follow-up actions.
• Reliable and able to complete routine tasks accurately and on time.
• Comfortable asking questions when something does not look right and escalating issues when required.
• Good written and verbal communication skills.
• Previous experience in customer service, administration, order processing, logistics or supply chain is helpful but not essential.