Assistant Store Manager - Woden

Amplifon Springboard; Canberra; On-site; AUD 34,440,000 - 44,083,000; Full time

Benefits offered by this job

Bonus scheme

Free hearing aids

Employee discounts

Transport access

Job summary

Amplifon Springboard is seeking an enthusiastic retail sales associate to support hearing health initiatives in a busy shopping centre location in Australia. You will engage customers, drive leads, and contribute to store targets while delivering outstanding service.

Join a team-focused environment with comprehensive training, a bonus scheme, and generous staff discounts on hearing aids and family benefits. Weekend and late-night availability is required in this role.

Qualifications

• Experience in customer service, sales or administration.
• Strong communication and interpersonal skills.
• Able to work retail hours, including weekends and late nights.

Responsibilities

• Active lead generation by inviting shoppers to check hearing health.
• Build rapport with new and existing customers.
• Explain hearing results and next steps to customers.
• Reconnect with previous customers or new leads via phone-based contact.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Make a difference to people's lives everyday

Join Australia's leading retail hearing health provider.

Amplifon is one of Australia's leading retail hearinghealth providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.

This position will see you collaborating with a team of part-time & casual retail sales associates, to support reaching sales targets, and assume other responsibilities as required by the Store Manager.

What you'll be doing

• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend the next steps to customers
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing
• Ensuring accurate compliance and high attention to detail with industry reporting requirements
• Contributing to store targets and KPIs.
• Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service

What We Are Seeking

• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a 'can-do' attitude
• A great communicator (both written and verbal) to support our team and customers
• An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screen checks
• Keen to learn and develop into a future leader
• Availability to work retail hours, including weekends and late-night trade

In Return We Offer

• Comprehensive training, career opportunities and succession planning for retail leadership roles
• A generous bonus scheme on top of your base pay.
• Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
• Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Work in a business that genuinely enables you to change a customer's life every day!
• Based in a convenient shopping centre location with access to public transport and parking.
• Perk box! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From latest tech to the home furnishings, and everything in between, there's a Perk for everyone!

Previous sales, retail, health or education industry experience is highly regarded, but not essential.

We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.