Order & Logistics Coordinator (AU)

Meril; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Meril in Sydney, Australia is seeking an Order Support Specialist to process and coordinate customer orders from entry through delivery. You will act as a primary contact for customers, sales teams and internal departments; maintain data in ERP/CRM; coordinate shipments; handle returns and credits; and support continuous improvement of service processes.

This role requires strong organizational skills and the ability to ensure smooth information flow across teams in a fast-paced environment

Responsibilities

• Processing and coordinating customer orders from order entry through delivery
• Acting as a point of contact for customers, sales teams, and internal departments regarding orders and delivery timelines
• Maintaining and updating customer and order data in ERP and CRM systems
• Coordinating shipments in cooperation with logistics partners and warehouses
• Handling complaints, returns, and credit notes
• Supporting the sales team with administrative and organizational tasks
• Ensuring smooth information flow between customers, sales, logistics, and finance teams
• Supporting continuous improvement of internal service processes
• Candidates based in Australia preferred.

Job description

Meril in Sydney, Australia is seeking an Order Support Specialist to process and coordinate customer orders from entry through delivery. You will act as a primary contact for customers, sales teams and internal departments; maintain data in ERP/CRM; coordinate shipments; handle returns and credits; and support continuous improvement of service processes.

This role requires strong organizational skills and the ability to ensure smooth information flow across teams in a fast-paced environment