Oracle EBS Finance & Supply Support Analyst

Victorian Government; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Victorian Department of Health is seeking a Functional Support Analyst in Melbourne to ensure smooth operation of Oracle E-Business Suite, focusing on finance, procurement and supply chain modules for health services.

You will monitor performance, resolve incidents, and collaborate with vendors and health service staff. The role offers flexible arrangements and a pathway to contribute to Victoria's health system.

Qualifications

• A tertiary qualification in Information Technology or relevant experience in the Health Information Technology sector.
• ITIL Foundation certification or equivalent understanding of IT service management practices.
• Demonstrated experience in using and supporting Oracle E-Business Suite, particularly Finance, Procurement, Inventory and Supply Chain modules, preferably within a health service or similarly complex environment.
• Demonstrated understanding of Procure-to-Pay (P2P), Accounts Payable, Inventory Management, General Ledger and Financial Reporting business processes.
• Experience supporting application testing activities including system testing, regression testing, release validation and user acceptance testing.
• Experience developing and maintaining knowledge articles, support procedures and user documentation.
• Experience coordinating issue resolution and service improvements with business stakeholders, software vendors and technical support teams.
• Demonstrated understanding of the Victorian public health sector operating environment and the use of digital systems to support procurement, supply chain financial operational workflows.
• Strong analytical and problem-solving skills, with the ability to investigate complex application issues, leverage knowledge bases and historical incidents, identify trends and recurring problems, and apply lessons learned to improve service outcomes and prevent future occurrences.
• Experience supporting business applications in a production environment, including incident, service request and problem management.
• Demonstrated experience using IT Service Management (ITSM) tools to log, monitor, prioritise and resolve incidents and service requests, while providing timely and accurate status updates to stakeholders.
• Ability to undertake initial investigation and analysis of application issues, identify patterns or recurring problems, and contribute to root cause analysis and continuous improvement activities.
• Experience working with technical teams, vendors or external partners to coordinate issue resolution and system improvements.
• Understanding of the importance of data accuracy, statutory reporting, billing or regulatory requirements in a health sector context.

Responsibilities

• Provide support for Oracle E-Business Suite; especially the finance, procurement and supply chain modules used by Victorian Public Health Services, addressing user issues and system faults.
• Monitor system performance, identify problems, and coordinate timely resolution with technical teams.
• Log, track, and manage incidents and service requests using IT service management tools.
• Research on previously occurred issues, perform root cause analysis for recurring issues and recommend preventive measures.
• Collaborate with developers, vendors, and teams to implement fixes and improvements.
• Perform initial investigation, analysis and triage of application issues, determining business impact and coordinating resolution activities.
• Develop and maintain knowledge articles, troubleshooting guides, support procedures and user documentation to improve support outcomes and preserve organisational knowledge.
• Participate in testing activities associated with application enhancements, patches, upgrades and production releases.
• Build effective working relationships with health service representatives, vendors and internal stakeholders to support high-quality service delivery.
• Participate in after-hours support and on-call rotations as required.

Skills

Oracle E-Business Suite

ITIL Foundation

Procure-to-Pay (P2P)

Accounts Payable

Inventory Management

General Ledger

Financial Reporting

ITSM tools

Root cause analysis

Vendor coordination

Education

Tertiary qualification in Information Technology

Tools

ITSM tools

Incident management software

Job description

The Victorian Department of Health is seeking a Functional Support Analyst in Melbourne to ensure smooth operation of Oracle E-Business Suite, focusing on finance, procurement and supply chain modules for health services.

You will monitor performance, resolve incidents, and collaborate with vendors and health service staff. The role offers flexible arrangements and a pathway to contribute to Victoria's health system.