Oracle Cloud Support Officer

Department of Jobs, Skills, Industry and Regions VIC; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Jobs, Skills, Industry and Regions VIC in Melbourne, VIC is seeking an Oracle Cloud Support Officer to provide user support and enablement for Oracle Fusion ERP Finance and Procurement. The role focuses on access provisioning, training, testing and continuous improvement.

The successful candidate will join the Information Technology and Workplace Services branch within the Corporate Services group, contributing to enterprise system support and stakeholder engagement across

Qualifications

• Experience providing enterprise application support in a corporate or government environment.
• Ability to understand and translate user requirements into system changes or training materials.
• Strong communication skills and ability to develop user documentation and guidance.

Responsibilities

• Provide functional support for Oracle Fusion ERP Finance and Procurement, including access provisioning and support requests.
• Develop and deliver user-focused training and communications for Oracle Cloud applications.
• Plan and document system testing activities for quarterly updates and configuration changes.

Skills

Stakeholder engagement

Incident troubleshooting

User support

Communication

Training content development

Tools

Oracle Fusion ERP

Job description

Department of Jobs, Skills, Industry and Regions VIC – Melbourne VIC

The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria’s prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions. For more information, see the DJSIR Strategic Plan 2023-2027.

Our work spans numerous portfolios, supporting departmental ministers and operating across metropolitan, regional and international offices.

The Department welcomes and encourages applications from diverse applicants, including First Peoples, refugees or asylum seekers, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ+ people and people with disability. All roles at DJSIR can be worked flexibly and we offer reasonable adjustments for applicants with disabilities.

Oracle Cloud Support Officer

• Salary: $81,496 to $98,955 (Plus Superannuation)
• Work Type: Ongoing role
• Usual hours of work: Full time (flexibility may be available)
• Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available)

The Role

The Oracle Cloud Support Officer provides support, user enablement and quality assurance services for DJSIR's Oracle Cloud applications. The role is primarily focused on Oracle Fusion ERP Finance and Procurement, including access provisioning, user support, training, testing and continuous improvement activities.

Main accountabilities:

• Oracle ERP User Support and Access Management: Provide functional support for Oracle Fusion ERP Finance and Procurement users, including access provisioning, access reviews, user account administration and resolution of support requests.
• User Training, Guidance and Communications: Develop, maintain and deliver user-focused training, communications and support materials across Oracle Cloud applications
• Application Testing and Quality Assurance: Plan, execute and document system testing activities for Oracle quarterly updates, patches, configuration changes and enhancement initiatives.

The Team

The position of Oracle Cloud Support Officer forms a part of the Information Technology and Workplace Services branch within the Corporate Services group.

The Corporate Services group consists of specialist functions including finance, investment and procurement, performance and governance, legal and legislation, people and culture, information technology and workplace services and emergency management.

About You

The successful candidate will ideally have the following skills and experience:

• Enterprise Application Support: Demonstrated experience supporting enterprise applications or business systems such as Oracle Fusion ERP, including user support, access administration, incident troubleshooting, service request management and stakeholder engagement in a corporate or government environment.
• Business Process Knowledge: Demonstrated understanding of finance, procurement or other corporate business processes, with the ability to understand user requirements as they relate to enterprise applications or business systems.
• Communication, Training and Content Development: Excellent written and verbal communication skills, with demonstrated ability to create clear and engaging system user documentation, training materials, presentations and communications.

Further Information

For a confidential discussion, please contact Alexandra Luk, Manager, Enterprise Systems on *************@ecodev.vic.gov.au

The Department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with theChild Safe Standards.

Successful candidates will be required to undergo a National Police Records Check prior to commencing employment with the Department. For further information on the position, please refer to the attached position description.

Please note: We are committed to inclusive recruitment. If you require an adjustment to participate in any stage of the recruitment process or have a particular requirement t o be communicated with by either telephone or email only, please notify the DJSIR Talent Acquisition Team on 0472 875 ***, or via email at***********@ecodev.vic.gov.au with the position number in the subject line.

Applications close at 23:59pm on 3 November 2026.