Optical Assistant & Dispenser - Eye Care & Customer Service

Specsavers; Central Coast Council; On-site; AUD 45,000 - 65,000; Full time

Job summary

Specsavers in Bateau Bay, NSW, is seeking an Optical Assistant and/or qualified Optical Dispenser to join our store team.

You will greet customers, advise on frames and contact lenses, assist Optometrists and Dispensers, and perform dispensing and admin tasks while upholding service standards.

The role requires flexibility to work retail hours, including late nights and weekends, and a passion for excellent customer service.

Qualifications

• Customer service orientation
• Interest in optics

Responsibilities

• Deliver exceptional customer service through dispensing glasses, building rapport and adopting good interpersonal skills when dealing with customers.
• Accurately perform any administrative tasks as required.
• Follow and strive to achieve our store's clinical goals on a daily, monthly and yearly basis to drive clinical productivity.
• Work closely with our Optometry professionals and team to ensure each customer experience is consistent and delivered to an excellent standard.
• Consistently support other team members. Be a role model and champion the service culture, behaviours and values which Specsavers stands for.
• Perform any other reasonable duties as may be reasonably requested by a manager.
• Our team have a passion for providing excellent customer service. Team members need to have an interest in optics and retail and maintain a high standard of personal presentation. The team needs to be punctual, reliable and thrive in working well under pressure. Due to our retail environment, team members must have the flexibility to work retail hours which will include late nights and weekends.
• At Specsavers Bateau Bay, we are a like-minded team of friendly and approachable individuals, ready to welcome a motivated and positive new member to our team!

Job description

Specsavers in Bateau Bay, NSW, is seeking an Optical Assistant and/or qualified Optical Dispenser to join our store team.

You will greet customers, advise on frames and contact lenses, assist Optometrists and Dispensers, and perform dispensing and admin tasks while upholding service standards.

The role requires flexibility to work retail hours, including late nights and weekends, and a passion for excellent customer service.